Operations Engineer at Sysco

Sri Lanka

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Foodservice, Logistics, TechnologyIndustries

Requirements

A Bachelor’s Degree in Information Technology, Computer Science, or a related field
1+ years of experience in technical support or systems administration roles
Experience with infrastructure monitoring tools such as Datadog, CloudWatch, or equivalent platforms
Hands-on experience in supporting and maintaining MDM platforms (e.g., Stibo STEP) or ERP systems is a plus
Practical experience working with AWS and GCP cloud environments, particularly in ECS, EKS, Lambda and EC2 workloads
Proficiency in UNIX/Linux environments; ability to perform system-level diagnostics and support
Familiarity with CI/CD pipelines, using tools such as Jenkins, GitLab CI, GitHub Actions, or similar
Exposure to API-level troubleshooting and analyzing system-level logs and integrations
A solid understanding of Oracle and PostgreSQL with the ability to write and optimize queries for data analysis and issue resolution
Experience with Python or Shell scripting for automation and operational efficiency
A strong analytical and problem-solving mindset, driven by a passion for learning, optimization, and automation
An excellent command of English, both written and spoken

Responsibilities

Monitor & Maintain: Overseeing application platforms and cloud infrastructure ensuring optimal performance, availability, and reliability across environments
Proactive Issue Detection: Implementing and maintaining monitoring and logging to detect anomalies and minimize service disruptions
Reactive Support & Troubleshooting: Providing production support including API-level troubleshooting, log analysis, and resolving both technical and end-user issues within defined SLA commitments
Team Collaboration: Working closely with engineering, infrastructure, and incident response teams to ensure swift and effective issue resolution
Incident Analysis & Problem Management: Conducting post-incident reviews, documenting troubleshooting runbooks, and contributing to proactive problem prevention through process improvements and knowledge-sharing
Automation & Scripting: Developing and maintaining Python and Shell scripts to automate operational tasks, infrastructure checks, and deployment processes
Cloud Optimization & Scaling: Managing, optimizing, and scaling services on AWS and GCP, ensuring efficient usage of cloud resources and cost-effectiveness
Database Support: Executing and optimizing queries in Oracle and PostgreSQL for monitoring data integrity, issue diagnosis, and supporting analytics needs
24/7 Operational Support: Participating in a roster-based support model, delivering round-the-clock operational coverage to meet business-critical SLAs

Skills

Cloud Infrastructure

Monitoring

Logging

API Troubleshooting

Log Analysis

SLA Management

Incident Response

Production Support

Application Platforms

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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