Operations Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud ServicesIndustries

Requirements

Minimum 3 years of experience in Cloud Contact Center Operations
Proficiency in Cloud Contact Center Operations (Must Have skill)
Strong understanding of cloud infrastructure and service delivery models
Experience with incident management and problem resolution in cloud environments
Familiarity with performance monitoring tools and techniques
Ability to analyze operational data to drive improvements
15 years full time education

Responsibilities

Perform independently and become a Subject Matter Expert (SME)
Actively participate and contribute in team discussions
Contribute to providing solutions to work-related problems
Assist in the development and implementation of operational processes to improve service delivery
Monitor system performance and identify areas for improvement to enhance operational efficiency
Support operations and manage delivery for production systems and services based on operational requirements and service agreements
Monitor system performance, troubleshoot issues, and collaborate with cross-functional teams to ensure seamless service delivery
Engage in proactive problem-solving to enhance operational efficiency and maintain high service standards

Skills

Key technologies and capabilities for this role

Cloud Contact Center OperationsCloud InfrastructureIncident ManagementProblem ResolutionPerformance MonitoringService Delivery

Questions & Answers

Common questions about this position

What is the minimum experience required for this Operations Engineer role?

Minimum 3 years of experience in Cloud Contact Center Operations is required.

Is this position remote or office-based?

This position is based at our Bengaluru office.

What are the must-have skills for this role?

Proficiency in Cloud Contact Center Operations is required, along with strong understanding of cloud infrastructure, incident management in cloud environments, performance monitoring tools, and ability to analyze operational data.

What is the educational qualification needed?

A 15 years full time education is required.

What does a typical day look like for an Operations Engineer at Accenture?

Your typical day will involve monitoring system performance, troubleshooting issues, and collaborating with cross-functional teams to ensure seamless service delivery, along with proactive problem-solving to enhance operational efficiency.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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