Operations & Client Support Executive at Expedia

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Data Analytics, TechnologyIndustries

Requirements

Interact with integrity and respect with customers and internal teams, both verbally and in writing
Organisational Skills – Handle a variety of tasks, prioritising, and maintaining a focus on details
Customer Service Orientation – Demonstrate proactivity to customer needs and resolving issues
Technical Proficiency – Comfortable using CRM systems, order processing tools, and Microsoft Office (especially Excel and Outlook)
Team Collaboration – Experience working cross-functionally and supporting team goals
Analytical Approach – Ability to interpret sales data and contribute to performance insights
Comfortable to navigate uncertainty and changing priorities
Desirable: Experience (incomplete in description)

Responsibilities

Provide critical administrative assistance to the Customer Success and sales team, including processing orders, credits, tracking deployments, checking invoice detail and coordinating with internal departments to meet customer requirements
Help prepare sales proposals, quotes, and renewal documentation
Support the CS team in preparing customer-facing materials, reports, and presentations
Manage and maintain Net Promoter Score (NPS) data across customer accounts, ensuring collection and accurate recording
Monitor NPS trends and identify patterns in customer feedback to support proactive engagement strategies
Act as a primary contact for customers, responding to inquiries, sharing product information, and ensuring a high level of customer satisfaction
Prepare quotes, process orders, and manage customer communications
Support onboarding and offboarding processes for customers and internal team members
Use the on-boarding platform to ensure new customers receive the required license keys and welcome emails
Follow up with customers post-sale to ensure smooth adoption and usage of products
Support account teams in closing the loop with customers by sharing updates, resolving issues, and communicating actions taken based on feedback
Support daily sales activities by maintaining accurate sales data, generating performance reports, and contributing to strategic decision-making through data insights
Work with logistics, warehouse, and other operational teams to ensure accurate delivery of products and services
Facilitate effective communication between sales and other departments to streamline processes

Skills

Key technologies and capabilities for this role

Administrative SupportOrder ProcessingInvoice ManagementSales ProposalsCustomer SuccessNPS TrackingSalesforceReportingPresentations

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position.

What are the main responsibilities of this role?

The role involves providing administrative support to Customer Success and sales teams, managing NPS data, acting as primary customer contact for inquiries and post-sale support, and supporting sales operations with data and reports.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the company culture look like at Experian?

Experian invests in people and new advanced technologies to unlock the power of data, operating as a global FTSE 100 company with 22,500 people across 32 countries.

Who does this role report to?

The position reports to the Head of Customer Success and Operations.

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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