ATM Distributor - Sales Opportunity with Bitcoin Depot
Bitcoin DepotSalary not specified
Part Time
Mid-level (3 to 4 years), Senior (5 to 8 years), Expert & Leadership (9+ years)
Operations Associate - ATM & Cash Process, Controls & Support Team (Hybrid) at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years of Customer Service or Call Center experience
- At least 3 years experience working in the Financial Industry
- At least 1 year experience using Google Suite or Microsoft Office
- At least 1 year of experience in Bank Operations (preferred)
Responsibilities
- Execute on operational processes with a high level of accuracy and efficiency as established by KPIs
- Monitor and document incoming inquiries, troubleshoot issues, identify root cause and coordinate remediation
- Support processes connected to internal and external systems leveraged across the ATM & Cash environment
- Review profile onboarding documentation for accuracy and facilitate onboarding activities
- Network within and across the value stream to develop relationships and deliver on core role expectations
- Identify potential operational or customer facing risks and escalate in accordance with documented processes
- Communicate and escalate challenges while proactively seeking to identify root cause and appropriate resolution activities
- Research and resolve issues and inquiries using independent judgment with minimal assistance
- Provide leadership with workflow updates and any impediments identified
- Make effective independent decisions applicable to assigned tasks
- Partner with leadership and other stakeholders to identify process improvements
- Cross train on to support various processes as instructed by leadership
- Influence positive behaviors and integrative thinking
- Maintain and update process documents as assigned
- Support continuous improvements, innovation and well managed changes
- Own personal development to achieve job proficiency and improve customer experience
- Collaborate and influence various business units within Capital One
- Maintain an awareness of third party vendor processes supporting Vault Services
- Develop working relationships with upstream and downstream value stream partners
- Other duties as assigned
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this role remote or hybrid?
This role is hybrid, where you will be expected to spend 3 days per week working in the office and the remainder of the week working virtually.
What are the basic qualifications for this position?
Basic qualifications include a High School Diploma, GED, or equivalent certification, at least 3 years of Customer Service or Call Center experience, at least 3 years experience working in the Financial Industry, and at least 1 year experience using Google Suite or Microsoft Office.
What is the salary range for this Operations Associate role?
This information is not specified in the job description.
What does the company culture emphasize for this team?
The culture is customer-centric, focused on driving continuous improvement, innovation, being a champion for change, risk reduction, control adherence, and delivering an exceptional customer experience.
What makes a strong candidate for this Operations Associate position?
Strong candidates will have the basic qualifications plus preferred qualifications like a Bachelor's Degree or Military experience, 2+ years of experience in Bank Operations, and 1+ years of Process Management or Project Management Experience.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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