Operations Analyst, Payments at Wingspan

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, PayrollIndustries

Requirements

3+ years working directly for SaaS or fintech companies in payment operations or related fields
Proficiency in SQL with hands-on experience in BigQuery and Spanner: Specifically in analyzing payment logs to identify and resolve root cause issues related to transactions
Process Improvement: Demonstrated experience in optimizing operational processes and streamlining workflows
Team Collaboration: Ability to work well both independently and as part of a team, collaborating effectively with colleagues
Early-Stage Mentality: Comfortable navigating complex challenges and adapting in a rapidly evolving environment
Analytical Ability: Strong attention to detail and ability to identify patterns, discrepancies, and process inefficiencies with a strong focus on problem-solving

Responsibilities

Handle technical escalations from the support team related to payment and platform issues
Oversee manual operational tasks, identifying opportunities to transition these processes from manual to automated workflows
Reconcile payment transactions, identifying discrepancies in balances or data, and working cross-functionally to resolve them
Continuously improve payment processes and workflows to increase efficiency and ensure a seamless user experience
Collaborate with product, finance, and operations teams to develop new processes for payment escalations and operational tasks
Gather and analyze data on escalations and payment workflows to identify patterns and inefficiencies
Create documentation to streamline payment operations and reduce the volume and response time of escalations

Skills

Key technologies and capabilities for this role

PaymentsOperationsEscalationsReconciliationProcess OptimizationWorkflow AutomationTechnical SupportData Discrepancies

Questions & Answers

Common questions about this position

What is the location and work arrangement for this role?

This role is based in Warsaw, Poland, with a remote work model that supports employee well-being and work-life balance.

What is the salary for this Operations Analyst position?

This information is not specified in the job description.

What experience and skills are required for this role?

Candidates need 3+ years of experience in payment operations, technical troubleshooting, project management or related fields, proven experience owning projects from initiation to completion, and prior experience with reconciliation processes and identifying discrepancies in payment data. Strong analytical skills are also essential.

What is the company culture like at Wingspan?

Wingspan is a Series A startup based in NYC building a payroll platform for independent contractors, backed by top VCs and founders, with a remote work model in Warsaw that emphasizes employee well-being and work-life balance. They seek ambitious individuals to collaborate cross-functionally and redefine the future of work.

What makes a strong candidate for this Operations Analyst role?

A strong candidate has 3+ years in payment operations or related fields, experience owning projects end-to-end, skills in reconciliation and discrepancy resolution, and the ability to analyze data, optimize processes, and collaborate cross-functionally.

Wingspan

Platform for freelancers' business management

About Wingspan

Wingspan provides a platform that simplifies business operations for freelancers and self-employed individuals. The platform includes tools for invoicing, expense management, and tax handling, along with customizable templates for contracts and proposals. A key feature is the Pro plan, which offers access to a Care Advocate to assist with healthcare options and custom insurance packages, giving freelancers benefits typically available to larger company employees. Wingspan operates on a subscription model, starting at $20 per month, and partners with agencies to manage payments and compliance for 1099 contractors. The goal is to streamline administrative tasks for freelancers, allowing them to focus on their work.

New York City, New YorkHeadquarters

2019Year Founded

$17MTotal Funding

SERIES_ACompany Stage

Fintech, Healthcare, LegalIndustries

51-200Employees

Benefits

Flexible Time Off

Stock Options

Home Office Stipend

401(k) Company Match

Wellness Program

Risks

Increased competition from fintech platforms like Lili and Found challenges Wingspan's market share.

Potential regulatory scrutiny on gig economy could impact Wingspan's business model.

Cybersecurity threats targeting fintech platforms could compromise user data and trust.

Differentiation

Wingspan offers a unique Pro plan with a Care Advocate for healthcare navigation.

The platform provides customizable templates for contracts and proposals, enhancing professionalism.

Wingspan partners with agencies to handle payments and compliance for 1099 contractors.

Upsides

Increased demand for freelancer management platforms post-pandemic boosts Wingspan's market potential.

Growing interest in subscription models aligns with Wingspan's revenue strategy.

Partnerships with insurance providers enhance Wingspan's offerings in the benefits space.

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