Operations Analyst, Payments at Wingspan

Warsaw, Masovian Voivodeship, Poland

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, PayrollIndustries

Requirements

3+ years working directly for SaaS or fintech companies in payment operations or related fields
Proficiency in SQL with hands-on experience in BigQuery and Spanner: Specifically in analyzing payment logs to identify and resolve root cause issues related to transactions
Process Improvement: Demonstrated experience in optimizing operational processes and streamlining workflows
Team Collaboration: Ability to work well both independently and as part of a team, collaborating effectively with colleagues
Early-Stage Mentality: Comfortable navigating complex challenges and adapting in a rapidly evolving environment
Analytical Ability: Strong attention to detail and ability to identify patterns, discrepancies, and process inefficiencies with a strong focus on problem-solving

Responsibilities

Handle technical escalations from the support team related to payment and platform issues
Oversee manual operational tasks, identifying opportunities to transition these processes from manual to automated workflows
Reconcile payment transactions, identifying discrepancies in balances or data, and working cross-functionally to resolve them
Continuously improve payment processes and workflows to increase efficiency and ensure a seamless user experience
Collaborate with product, finance, and operations teams to develop new processes for payment escalations and operational tasks
Gather and analyze data on escalations and payment workflows to identify patterns and inefficiencies
Create documentation to streamline payment operations and reduce the volume and response time of escalations

Skills

Payments

Operations

Escalations

Reconciliation

Process Optimization

Workflow Automation

Technical Support

Data Discrepancies

Wingspan

Platform for freelancers' business management

About Wingspan

Wingspan provides a platform that simplifies business operations for freelancers and self-employed individuals. The platform includes tools for invoicing, expense management, and tax handling, along with customizable templates for contracts and proposals. A key feature is the Pro plan, which offers access to a Care Advocate to assist with healthcare options and custom insurance packages, giving freelancers benefits typically available to larger company employees. Wingspan operates on a subscription model, starting at $20 per month, and partners with agencies to manage payments and compliance for 1099 contractors. The goal is to streamline administrative tasks for freelancers, allowing them to focus on their work.

New York City, New YorkHeadquarters

2019Year Founded

$17MTotal Funding

SERIES_ACompany Stage

Fintech, Healthcare, LegalIndustries

51-200Employees

Benefits

Flexible Time Off

Stock Options

Home Office Stipend

401(k) Company Match

Wellness Program

Risks

Increased competition from fintech platforms like Lili and Found challenges Wingspan's market share.

Potential regulatory scrutiny on gig economy could impact Wingspan's business model.

Cybersecurity threats targeting fintech platforms could compromise user data and trust.

Differentiation

Wingspan offers a unique Pro plan with a Care Advocate for healthcare navigation.

The platform provides customizable templates for contracts and proposals, enhancing professionalism.

Wingspan partners with agencies to handle payments and compliance for 1099 contractors.

Upsides

Increased demand for freelancer management platforms post-pandemic boosts Wingspan's market potential.

Growing interest in subscription models aligns with Wingspan's revenue strategy.

Partnerships with insurance providers enhance Wingspan's offerings in the benefits space.

Land your dream remote job 3x faster with AI

Try Jobo Free