[Remote] Operational Readiness Lead at Brightseed

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Broadband, Fiber OpticsIndustries

Requirements

Specialization in providing business stakeholders with assurance on platform and process functionality integration
Experience in Operational Readiness planning and execution, Operational Readiness Testing, business requirements verification, Go/No Go management, and deployment support
Ability to work closely with IT and Business Operations teams to ensure alignment of processes and visions
Knowledge of platforms including ServiceNow Suite (BOSS OM, BOSS AX, BOSS SA, BOSS TS, BOSS DispatchIQ Geo, AMS), Ensemble, eShop, MARTENS, Automate, IMPROV, Optius/OdinLoop, QualOpen, Switchgate, Technician Tools, POTS, Voice+, Ring Central, TIRKS, Network EMS, NIBS, OmniVue, OTTO Lite, LOSDB / CLONES, CATT CLLI Code Tools
Understanding of testing in existing, cloned, and new platforms for Brightspeed Fiber, Brightspeed Now, Legacy Copper, Legacy GPON & QF for Mass Market & Enterprise & Wholesale

Responsibilities

Help develop a scalable and robust cross-domain E2E transformation workflow management process including design, implementation, execution, monitoring, and quality assurance for Mass Markets (MM) and Enterprise & Wholesale (E&W)
Drive long-term modernization and technical advancement planning for Field Operations programs
Support program operational deployment activities including T-40 planning, deployment logistics, stakeholder support, and readiness communications
Lead the domain to develop and drive testing related strategies, requirements, operational readiness, and implementation in alignment with business strategies
Direct and develop business specific test cycles and cases that provide “Day in the Life” based readiness testing scenarios
Define operational business readiness stage gate criteria for activities including minimal viable product (MVP), production testing, first office application (FOA), and general availability (GA)
Direct comprehensive end-to-end (E2E) testing spanning from Buy Flow to Billing, documenting daily outcomes including pass, fail, exceptions, defect handling, and retesting in UAT and production environments
Chair daily UAT and ORT testing sessions, facilitating participation from stakeholders and SMEs
Craft daily testing readouts and executive summaries by facilitating discussions with key stakeholders for Executive team delivery
Define and communicate significant risks and dependencies to the leadership team
Support application UAT, BVT, ORT release scheduling, and system integration
Support program deployment activities
Support testing in specified platforms
Create and track test plans, escalate and track defects, document progress

Skills

Key technologies and capabilities for this role

Operational ReadinessTestingBusiness Requirements VerificationGo/No Go ManagementDeployment SupportE2E Transformation WorkflowProcess DesignImplementationMonitoringQuality AssuranceProgram ManagementField Operations

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What are the main responsibilities of the Operational Readiness Lead?

Responsibilities include developing E2E transformation workflow processes, supporting Field Operations modernization, leading deployment activities, driving testing strategies, defining readiness stage gates, and directing end-to-end testing from Buy Flow to Billing.

What is the reporting structure for this role?

This position reports to the Sr. Manager Platform Innovation-Service Delivery and Dispatch.

Who will I work with in this role?

You will work closely with IT and Business Operations teams to ensure alignment of processes and visions.

What salary or compensation does this role offer?

This information is not specified in the job description.

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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