Operation Project Manager / 運用プロジェクトリーダー at Hewlett Packard Enterprise

Koto-ku, Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Information TechnologyIndustries

Requirements

5+ years of experience in IT technical roles (system construction, maintenance, or operations management)
Experience as a project leader in large or medium-scale projects, or as a manager in maintenance/monitoring teams
Knowledge and practical experience in project management areas (scope, schedule, cost, quality, resources, communication, risk, procurement)
Ability to proactively plan, coordinate, and execute problem resolution with teams and partner companies
Ability to create documents used by teams or customers and explain to customers
Product knowledge of basic infrastructure (Server, Network, Storage, OS)
Product knowledge of RedHat, Cohesity, Nutanix, etc

Responsibilities

Lead and manage the customer's special maintenance/operations team, including team oversight, member management, and customer coordination
Take responsibility for the quality and structure of deliverables from the special operations maintenance team, leading stable IT services for customers
Serve as the point of contact for customer communication, adjusting delivery content and controlling for reliable responses
During critical/emergency responses, act as escalation management, summarizing response content and handling customer interactions
Provide services covering system introduction, construction, relocation, and operations support, contributing to ongoing overall optimization of the IT environment
Act as a trusted advisor to build and maintain effective customer relationships, taking responsibility for achieving customer satisfaction goals
Build ongoing relationships with customers through operations and maintenance support for customer systems, contributing to customer and HPE business

Skills

Key technologies and capabilities for this role

Project ManagementTeam LeadershipIT OperationsServerNetworkStorageOSRedHatCohesityNutanixPMPITILEscalation ManagementRisk ManagementCustomer Communication

Questions & Answers

Common questions about this position

Is this a remote or hybrid role?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office, primarily in Koto-ku, Tokyo.

What are the required skills and experience for this position?

Candidates need 5+ years in IT technical roles like system building, maintenance, or operations management, experience as a project leader or manager in maintenance/monitoring teams for large/medium projects, project management knowledge in scope/schedule/cost/quality/resources/communication/risk/procurement, ability to proactively plan/adjust/execute problem resolution with teams and partners, document creation and customer explanation skills, and knowledge of basic infrastructure like Server/Network/Storage/OS, plus products like RedHat/Cohesity/Nutanix.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, encourages bold moves together, and embraces career growth while being unconditionally inclusive and celebrating individual uniqueness.

What benefits does HPE offer?

HPE provides a comprehensive suite of benefits supporting physical, financial, and emotional wellbeing, plus investments in personal and professional development through specific programs to help reach career goals.

What makes a strong candidate for this Operation Project Manager role?

A strong candidate has 5+ years of IT technical experience, project leadership in large/medium-scale projects or maintenance teams, solid project management skills, infrastructure product knowledge, and desirable qualifications like PMP, ITIL Foundation, security certs, operations tools knowledge, and English communication skills.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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