OnSite Specialist - San Antonio, TX at Stryker

San Antonio, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Associate’s Degree or equivalent certifications required, Bachelor’s Degree preferred
SPD experience highly preferred
IAHCSMM certification ideal or IAHCSMM CRCST Certification within 6 months of start date and on time yearly renewal
Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques highly preferred
Experience and demonstrated success working on a team highly preferred
Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects
Ability to remain standing and/or walking for an extended period of time
Basic computer skills including Microsoft Office
Strong verbal and written communication, interpersonal, and organizational skills
Excellent time management skills with ability to use independent judgment and critical thinking effectively
Ability to explain and generate detailed guidelines and procedures
Maintain professional appearance, work ethic, and attitude
College degree or equivalent typically required; good knowledge and comprehensive understanding of processes, procedures, and systems; ability to make judgements based on practice and previous experience

Responsibilities

Interact with customers, company sales and/or service representatives to handle pre-sales or post-sales service functions
Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges
Update databases with status of returned materials issues and account for returns inventory
Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules
Ensure service information is accessible by sorting and filing documents/forms
Schedule field service repair calls as needed
Handle requests for additional company materials
Maintain records of returns, schedule changes, product enhancements or changes, and product pricing; resolve return credit problems
Manage and care for customer’s equipment within the Sterile Processing Department (SPD) and Operating Room support
Perform the cleaning, maintenance, and assembly of reusable surgical instrumentation and equipment
Ensure surgeon’s equipment is clean, sterile, functioning properly, and ready for the next case
Perform job functions while adhering to all industry and facility-specific standards and safety protocols
Provide clinical surgical support by managing all relevant equipment
Anticipate related device needs of the O.R. staff and surgeon during surgical procedures
Trouble-shoot and maintain Stryker equipment and other related devices
Work with surgeons, O.R. personnel, central processing, biomedical, and all other related personnel
Maintain knowledge base of equipment and disposable products through Stryker education training programs
Provide physicians and OR personnel with information on new and current products
Accurately record and report all surgical procedure information
Adhere to all Stryker and medical facility policies, standards, and procedures
Analyze and resolve both routine and non-routine product issues expediently using independent judgment
Provide on-call services as required by the medical facility

Skills

Key technologies and capabilities for this role

Sterile ProcessingSurgical InstrumentationEquipment CleaningEquipment MaintenanceEquipment AssemblyInventory ManagementCustomer ServiceRMA ProcessingDatabase UpdatesSafety Standards

Questions & Answers

Common questions about this position

Is this position remote or office-based?

This is a field-based role requiring on-site presence in San Antonio, TX, interacting with customers in settings like the Sterile Processing Department and Operating Room.

What education or experience is required for this role?

The position typically requires a college degree or equivalent in process or related field, with no specific experience mentioned, but professional mastery of a specialized field and the ability to work independently with minimal supervision.

What are the main responsibilities of the OnSite Specialist?

Key duties include managing and caring for customer equipment in SPD and OR, performing cleaning, maintenance, and assembly of surgical instrumentation, ensuring equipment is sterile and functional, providing clinical support during procedures, troubleshooting equipment, and adhering to safety protocols.

Does this role require on-call availability?

Yes, the ability to provide on-call services is required as needed by the medical facility.

What skills make a strong candidate for this position?

Strong candidates demonstrate independent judgment to analyze and resolve routine and non-routine product issues, comprehensive knowledge of processes and systems, ability to work with surgeons and OR personnel, and adherence to industry standards while anticipating equipment needs.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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