Onboarding Support Specialist

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

Clipboard Health is seeking a detail-focused, process-driven Onboarding Support Specialist to join our Onboarding & Compliance team. This front-line operations role is crucial for ensuring healthcare professionals meet compliance standards, enabling them to start working quickly and safely. You will handle phone, chat, and email support, validate sensitive documents, resolve issues, and ensure adherence to internal standards and regulatory guidelines. This role is ideal for someone confident communicating with U.S.-based healthcare workers, organized amidst shifting priorities, and adept at using tech tools within well-defined processes.

About Clipboard Health

Clipboard Health is a fast-growing Series C marketplace dedicated to lifting people up the socioeconomic ladder by connecting healthcare facilities with healthcare professionals. Our app-based platform allows professionals to book on-demand shifts and facilities to access on-demand talent, dramatically improving lives by turning extra time and ambition into career growth and financial opportunity.

We are a leader in the Long Term Care vertical and are expanding into others like Dental Offices and Schools. As a YC Top Company with a global, remote team of over 600 people, we have been profitable since 2022 and fill millions of shifts annually. We are looking for your help to continue our growth and serve more professionals and workplaces.

Learn more about us on our [website]([Link Not Provided]).

Key Responsibilities

• Customer Communication: Engage with healthcare professionals via email, chat, and phone to guide them through the document submission process. Resolve discrepancies, verify missing or incorrect information, and maintain clear, professional, and empathetic communication.
• Document Validation & Compliance: Review and validate documents for completeness, accuracy, expiration, and alignment with regulatory requirements and internal Standard Operating Procedures (SOPs).
• Issue Resolution & Escalation: Identify incomplete, unclear, or potentially inauthentic submissions. Escalate issues appropriately and document resolution steps clearly for auditability.
• SOP & Process Adherence: Follow defined validation procedures using step-by-step checklists. Ensure documents are correctly tagged and logged in internal systems.
• Data Integrity & Reporting: Maintain accurate notes, update tickets in a timely manner, and raise trends or recurring issues to management for process improvement.
• Cross-Functional Collaboration: Work with Training, Quality Assurance, and Subject Matter Experts (SMEs) to refine workflows and identify opportunities to prevent common issues.

What We’re Looking For

• Experience in trust & safety, document verification, credentialing, compliance operations, or customer support, particularly in high-compliance or fast-paced environments.
• Strong attention to detail and the ability to quickly spot inconsistencies.
• Confidence in making quick, sound decisions, even with limited or ambiguous information.
• Excellent verbal and written communication skills, with the ability to simplify complex or sensitive topics for customers.
• Dependable, organized, and self-motivated with a strong sense of ownership and follow-through.
• Ability to work independently in a remote setup while staying aligned with team goals.
• Comfortable using tools like Slack, Google Sheets, and ticketing/task management systems.
• Openness to giving and receiving feedback in a collaborative environment.

Technical & Workspace Requirements

• Wired internet connection with at least 15Mbps download speed.
• Minimum system specifications:
  • CPU: Intel i5 (8th gen+) / AMD Ryzen [Details Incomplete]