Officer, Market-Level Gifts & Donor Care at Search for Common Ground

Washington, District of Columbia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Non-Profit, PeacebuildingIndustries

Requirements

Ability to monitor the Development inbox daily and maintain an “inbox zero” practice
Skills in triaging messages to appropriate staff or departments
Proficiency in responding to donor inquiries using approved templates
Experience logging donor correspondence in Salesforce
Capability to serve as primary point of contact for donor care via email, Drift, and phone
Knowledge of routing donor donations to prevent duplication and ensure timely allocation
Ability to prepare and send thank-you messages for new one-time and monthly donors
Experience managing donor appreciation activities, including quarterly thank-you calls and responses to natural disasters
Skills in drafting and editing donor communications (appeals, updates, thank-you letters, special content like welcome series, interest surveys, holiday campaigns)
Proficiency in sending mass communications and managing mailing lists through EveryAction
Ability to manage failed payments, coordinate refunds, and track resolutions
Experience entering and maintaining accurate data in EveryAction and Salesforce
Skills in storing and tracking key documentation (donation confirmations, acknowledgments, financial/legal records)
Capability to support data cleanup and reporting projects
Experience managing and cultivating a portfolio of market-level donors ($500–$999), including developing and executing strategies for identification, solicitation, and stewardship
Ability to collaborate with Development, Programs, and other teams

Responsibilities

Monitor the Development inbox daily and maintain an “inbox zero” practice
Triage messages to the appropriate staff or departments
Respond to simple donor inquiries using approved templates
Log all donor correspondence in Salesforce
Serve as the primary point of contact for donor care via email, Drift, and phone
Route donor donations to the appropriate stakeholder to prevent duplication and ensure timely allocation
Prepare and send thank-you messages for new one-time and monthly donors
Manage donor appreciation activities, including quarterly thank-you calls and responding to natural disasters
Draft and edit donor communications, including appeals, development updates, thank-you letters, and special fundraising content (welcome series, interest surveys, holiday campaigns, etc.)
Send mass communications and manage mailing lists through EveryAction
Manage failed payments, coordinate refunds, and track follow-up and resolution
Enter and maintain accurate data in EveryAction and Salesforce to ensure complete and up-to-date donor records
Store and track key documentation, including donation confirmations, acknowledgments, and financial/legal records
Support ongoing data cleanup and reporting projects
Manage and cultivate a portfolio of market-level donors ($500–$999), developing and executing strategies to identify, solicit, and steward relationships
Collaborate with the Development, Programs, and other teams

Skills

donor management

fundraising

donor engagement

philanthropy

relationship cultivation

donor care

CRM systems

stewardship

major gifts

Search for Common Ground

Non-profit focused on peacebuilding efforts

About Search for Common Ground

Search for Common Ground (SFCG) focuses on ending violent conflict and promoting sustainable peace in fragile regions like West Africa and Yemen. The organization works with all parties involved in a conflict to provide tools and strategies that encourage dialogue and cooperation. SFCG's approach is unique because it emphasizes understanding differences while acting on commonalities, engaging all stakeholders to find solutions that benefit everyone. Their services include mediation, community dialogue, and training in conflict resolution, which they offer to local communities, governments, and international organizations. SFCG is funded through donations, grants, and partnerships, and they leverage the Global Fragility Act to enhance their impact. Their goal is to transform conflict resolution by fostering inclusive and collaborative methods, ultimately contributing to a more peaceful world.

Washington, District of ColumbiaHeadquarters

1982Year Founded

VENTURE_UNKNOWNCompany Stage

Government & Public Sector, Social ImpactIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Long Term Disability Insurance

Life Insurance

Accidental Death & Dismemberment Insurance

International Employee Assistance Plan (TCNs/Expats only)

Vacation Leave

Sick Leave

Public Holidays

Home Leave

R&R Leave

Volunteer Leave

Parental Leave

Risks

Partnership with Meta may expose SFCG to data privacy risks.

Post-project sustainability challenges for 'Dumisha Amani Zanzibar' after funding ended.

Strategic shifts under new leadership may not align with stakeholder expectations.

Differentiation

SFCG operates in fragile regions where traditional conflict resolution has failed.

They engage all conflict stakeholders to find mutually beneficial solutions.

Their approach focuses on understanding differences and acting on commonalities.

Upsides

Increased focus on digital peacebuilding tools enhances reach in conflict zones.

New leadership under Marjorie Newman-Williams may increase impact and efficiency.

Launch of Common Ground USA diversifies project portfolio and funding sources.

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