Office Services Associate at Williams

New York, New York, United States

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$41,600 – $41,600Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Legal, Banking, CorporateIndustries

Requirements

High school diploma or equivalent
Minimum (1) year office services experience preferably in a legal, banking or large corporate environment
Skilled in the use of mail, phone, email, digital reprographics and mail equipment
Familiar with general back office procedures to meet and maintain client satisfaction
Proven customer service skills
Good written and verbal communication skills, including professional telephone and email etiquette
Attention to detail with good organizational skills
Ability to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Must work well in a team environment
Must be able to interact effectively with multi-functional and diverse backgrounds
Ability to work in a fast-paced environment
Must be self-motivated with positive can-do attitude
Be able to lift up to 50 lbs. on a regular basis

Responsibilities

Utilize appropriate logs for all office services work
Ensure that job tickets are properly filled out before beginning work
Perform work in office services, primarily reprographics, mail and intake functions according to established procedures
Follow procedures to run jobs in proper order
Communicate with supervisor or client on job or deadline issues
Meet contracted deadlines for accepting, completing, and delivering all work
Troubleshoot basic equipment problems
Prioritize workflow
Performs Quality Assurance on own and work of others
Load machines with various paper, toner, supplies
Answer telephone, emails, and place service calls when needed
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner

Skills

Key technologies and capabilities for this role

reprographicsmail handlingcustomer servicephone etiquetteemail communicationequipment troubleshootingquality assurancedata entryfaxcopying

Questions & Answers

Common questions about this position

What is the pay for the Office Services Associate position?

The pay is $20.00 per hour.

What is the work schedule for this role?

The schedule is Monday through Friday from 9:30am to 6:30pm.

What skills and experience are required for this position?

A high school diploma or equivalent and minimum one year of office services experience, preferably in legal, banking, or large corporate environments are required. Key skills include customer service, written and verbal communication, attention to detail, organizational skills, problem-solving, and ability to work in a team and fast-paced environment.

What is the work environment like at Williams Lea?

The role involves working in a fast-paced team environment at a client site, interacting with diverse backgrounds, handling sensitive documents, and adhering to company and client policies.

What makes a strong candidate for the Office Services Associate role?

Strong candidates have at least one year of office services experience in professional settings like legal or corporate environments, proven customer service skills, good communication and organizational abilities, problem-solving skills, and a self-motivated positive attitude with the ability to meet deadlines.