Observability Engineer at AHEAD

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Managed ServicesIndustries

Requirements

BS/BA Degree in Computer Science or equivalent industry experience
Recognized subject matter expert in professional discipline
3+ years administrating an enterprise environment with 24x7x365 uptime requirements
Demonstrated experience with monitoring and event management technologies
Scripting and automation skills with PowerShell, Perl, or Python
Experience interacting with SOAP and REST APIs
Excellent oral and written communication skills
Experience with LogicMonitor platform
Experience with Datadog platform
Experience with API development and integrating infrastructure technologies
Experience with Elastic Observability Platform
Experience with Datadog, LogicMonitor, or Elastic

Responsibilities

Configure and tune monitoring tools to allow Managed Services to proactively manage customer environments
Document processes and standard operating procedures across the managed services team
Support P1 Platform outages, as needed
Provide third-level support and troubleshooting assistance
Automate processes and standard operating procedures across the managed services team, involving a variety of technology stacks
Engage effectively with customers, vendors, and other team members
Obtain and/or maintain technical skills required to meet customer obligations
Document operational processes/procedures to optimize support and management of systems
Be proactive in spotting and fixing potential problems
Provide emergency after-hours support as part of a scheduled on-call rotation
Provide periodic after-hours support for scheduled maintenance activities
Contribute to development of innovative and high impact solutions for complex challenges
Provide measurable input into new products, processes, standards, and/or plans
Demonstrate deep expertise across multiple automation/tooling technologies
Support the deployment of moderately complex solutions
Communicate with internal customers and relevant stakeholders

Skills

Key technologies and capabilities for this role

DatadogLogicMonitorElasticObservabilityMonitoringAutomationTroubleshootingProcess DocumentationPlatform SupportThird-level Support

Questions & Answers

Common questions about this position

What monitoring tools experience is required for this role?

Experience with Datadog, Logic Monitor, or Elastic is required, along with demonstrated experience with monitoring and event management technologies.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What education and experience are needed for this Observability Engineer role?

A BS/BA Degree in Computer Science or equivalent industry experience is required, along with 3+ years administrating an enterprise environment with 24x7x365 uptime requirements and scripting skills.

What does the team environment look like for this position?

You will work with a collaborative team, customer service owners, process owners, various service delivery groups, customers, vendors, and other team members, participating in meetings professionally.

AHEAD

Digital transformation and cloud consulting services

About AHEAD

AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.

Chicago, IllinoisHeadquarters

2007Year Founded

BUYOUTCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Risks

Emerging cloud service providers offer similar services at lower costs.

Rapid technological advancements may outpace AHEAD's solution updates.

Economic downturns could reduce spending on digital transformation projects.

Differentiation

AHEAD specializes in digital transformation with a focus on cloud solutions.

The company achieved Gold Cloud Platform Competency with Microsoft Azure.

AHEAD offers tailored solutions for cloud migration and infrastructure optimization.

Upsides

Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.

Growing interest in AI-driven IT operations presents new opportunities for AHEAD.

The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.

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