Observability Architect (Remote, United Kingdom)

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, SoftwareIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science, Information Technology, Math, or a related field, or equivalent experience. They must have experience deploying and operating Kubernetes and at least 3 years in a technical support, technical account management, consulting, SE, or Professional Services role within the technology industry. Strong understanding of observability solutions, with Grafana, Prometheus, and Loki being a plus, is required. Proven ability to manage multiple clients and projects simultaneously, along with excellent problem-solving and analytical skills, is also necessary.

Responsibilities

The Observability Architect will serve as the primary technical point of contact for clients, designing and guiding their observability maturity journey. Responsibilities include providing expert troubleshooting, assisting with implementation and optimization, conducting technical reviews, and participating in customer onboarding and activation. The role involves advising clients on best practices, developing technical roadmaps, identifying opportunities for cost optimization and expansion, and acting as the customer's voice within the company. Additionally, the architect will conduct training, develop technical documentation, and collaborate with account teams on client reviews and reporting.

Skills

Observability

Grafana

Technical Consulting

Customer Relationship Management

Troubleshooting

Implementation

Configuration

Strategic Consulting

Product Adoption

Customer Success

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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