Observability Analyst at Procore Technologies

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor’s degree in computer science, IT, or related discipline (or equivalent professional experience)
5+ years of experience in IT Operations, NOC, or Observability roles, with at least 2 years in a Level 2 capacity
Demonstrated experience managing observability for hybrid (cloud/on-premises) environments
Proficiency with monitoring and observability tools: Prometheus, Grafana, Datadog, New Relic, Splunk, ELK, or similar
Strong understanding of networking, cloud infrastructure (AWS/Azure/GCP), and SaaS application monitoring
Familiarity with APM (Application Performance Monitoring) and synthetic monitoring
Scripting knowledge in Python, PowerShell, or Bash for automation and data processing
Experience integrating observability tools with incident management systems (ServiceNow, Jira, PagerDuty, Opsgenie)
Strong analytical and troubleshooting abilities
Ability to prioritize and manage tasks in a fast-paced environment
Excellent analytical and problem-solving skills with a proactive mindset
Strong communication skills with the ability to convey technical insights to non-technical stakeholders
Proven ability to operate in a fast-paced, 24x5 global support environment
Working knowledge of ITIL/ITSM processes (Incident, Change, and Problem Management)

Responsibilities

Design, implement, and maintain advanced monitoring and alerting solutions for cloud infrastructure, networks, and enterprise SaaS platforms (Workday, Salesforce, NetSuite, etc.)
Build and optimize dashboards to provide actionable insights into system health and performance
Automate repetitive monitoring tasks using scripts or API integrations (Python, PowerShell, or equivalent)
Continuously improve alert thresholds, correlation rules, and incident triage logic to reduce noise and improve detection accuracy
Act as the second line of defense for complex performance incidents, collaborating with Cloud, Network, and Application teams for resolution
Lead post-incident reviews and contribute to problem management processes
Develop and implement monitoring enhancements to prevent recurrence of major incidents
Provide mentorship and technical guidance to Level 1 Observability Associates
Conduct trend analysis on performance metrics and system logs to identify potential bottlenecks and capacity issues
Partner with service owners and technical SMEs to improve observability coverage and service reliability
Propose and implement metric-based service-level indicators (SLIs) and service-level objectives (SLOs)
Evaluate and onboard new observability tools or features to enhance monitoring maturity
Maintain up-to-date runbooks, SOPs, and architecture diagrams for observability systems
Develop internal knowledge articles and training materials for cross-functional teams
Contribute to continuous service improvement (CSI) initiatives within the ITSM framework

Skills

Python

PowerShell

Monitoring

Alerting

Dashboards

Cloud Infrastructure

Networking

Salesforce

Workday

NetSuite

Incident Management

Root Cause Analysis

Automation

Procore Technologies

Construction management software for project efficiency

About Procore Technologies

Procore Technologies provides construction management software that helps streamline and improve the efficiency of construction projects. Its platform includes a variety of tools that assist with different stages of construction, such as prequalification, bid management, estimating, quality and safety management, design coordination, and Building Information Modeling (BIM). This software allows construction teams to enhance communication and visibility between field and office operations, which helps ensure projects are completed on time and within budget. Procore stands out from its competitors by offering a comprehensive all-in-one solution and personalized support services, including training and resources tailored to the specific needs of different clients. The company's goal is to be a trusted partner for construction professionals worldwide, enabling them to successfully manage their projects and adapt to industry trends.

Carpinteria, CaliforniaHeadquarters

2003Year Founded

$552.3MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Increased competition from new entrants like OpenSpace could challenge Procore's market position.

Dependency on FYLD integration may pose risks if FYLD's platform encounters issues.

Adoption challenges or technical issues with Procore AI Solutions could impact user satisfaction.

Differentiation

Procore offers a comprehensive suite covering all construction stages, from preconstruction to closeout.

The platform integrates BIM and AI solutions, enhancing project management and safety.

Procore's global reach with over 1,000,000 projects in 125 countries sets it apart.

Upsides

Procore's AI solutions aim to boost efficiency and safety in construction management.

The FYLD integration resulted in a 12% productivity gain, enhancing field-office connectivity.

Investment by LMR Partners LLP indicates strong confidence in Procore's growth potential.

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