Network Administrator at Intercom

Montreal, Quebec, Canada

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

LogisticsIndustries

Requirements

Bachelor's degree in computer science
3 years' professional experience as a network administrator
Experience in setting up and optimizing network infrastructures
Expertise in configuring routers, switches and APs in an SD-WAN (NaaS) environment
Expertise and mastery of network protocols and different OSI layers
In-depth knowledge of wireless technologies (LTE, Wifi 5, 6, 6E, RF)
Expertise in setting up and configuring firewalls (Palo Alto, Check Point, Umbrella or others)
Expertise in setting up and configuring network equipment
Proficiency in setting up and configuring VPNs
Knowledge of Python or other code (a plus)
Knowledge of Meraki equipment (a plus)
Passionate about IT intelligence
Self-starter
Team player
Motivated
Strong in proposing solutions
Proactive and reactive
Excellent communication skills
Resourceful and open-minded
Ability to travel regularly within Canada and internationally
Driver's license required

Responsibilities

Administer and supervise network equipment (switches, routers, firewalls, etc.), ensuring their configuration, maintenance and evolution
Implement network monitoring tools to detect malfunctions or intrusions
Manage backups and security updates
Ensure compliance with IT security policies
Provide technical support to users concerning network problems (connection, performance, access to network services)
Quickly resolve network incidents
Analyze network performance
Identify congestion points
Recommend improvement solutions or equipment upgrades
Maintain up-to-date documentation of network configurations, protocols, accesses, equipment configurations and network diagrams
Work closely with development, support and security teams to ensure seamless integration of systems and online services
Keep abreast of new technologies and best practices in network management and cybersecurity to anticipate necessary developments

Skills

Key technologies and capabilities for this role

SD-WANroutersswitchesfirewallsPalo AltoCheck PointUmbrellaVPNnetwork protocolsOSI layerswireless technologiesLTEWiFi 6WiFi 6ERFPythonLAN/WAN

Questions & Answers

Common questions about this position

What benefits are offered for this Network Administrator role?

Benefits include an on-site gym with a personal trainer, employer-provided lunch of your choice, comprehensive group insurance, group RRSP plan, wellness days, partial reimbursement for public transportation, and an Employee Assistance Program, among others.

Is this Network Administrator position remote or on-site?

This information is not specified in the job description.

What are the key technical skills required for the Network Administrator role?

Key skills include experience in setting up and optimizing network infrastructures, expertise in configuring routers, switches and APs in an SD-WAN environment, mastery of network protocols and OSI layers, in-depth knowledge of wireless technologies (LTE, Wifi 5/6/6E, RF), and expertise in firewalls (Palo Alto, Check Point, Umbrella) and VPNs.

What is the company culture like at Intelcom | Dragonfly?

The company offers a flexible and stimulating environment surrounded by passionate talent, with an emphasis on diversity and inclusion.

What qualifications make a strong candidate for this Network Administrator position?

Strong candidates have a Bachelor's degree in computer science, 3 years' professional experience as a network administrator, a driver's license, and soft skills like being a self-starter, team player, proactive, with excellent communication skills; plus knowledge of Meraki or Python is advantageous.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

Land your dream remote job 3x faster with AI

Try Jobo Free