Multi-modality Field Service Engineer at GE Healthcare

Taguig, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Degree in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
Minimum of 2-3 years field service experience
Qualified to perform work on Diagnostic Imaging modalities (CT scan, MRI, Nuclear Medicine, X-ray, Cathlab, Surgery); may need to qualify in multiple modalities
Excellent problem-solving skills, able to think outside the box
Strong sense of accountability and ownership over customer issues and willingness to learn new techniques
Excellent customer service skills; able to deal tactfully and effectively with customers
Excellent verbal and written communication skills in English
A good team player and can work seamlessly with cross-functional teams
Technical experience in CT scan, MRI, Nuclear Medicine, X-ray, Cathlab, or Surgery preferred

Responsibilities

Develop and maintain strong interpersonal relationships with customer representatives to ensure Customer Satisfaction
Maintain all equipment models specific to assigned modality or modalities
Independently resolve equipment and customer issues, including completing PMs, FMI, installations, mechanical, and related tasks
Utilize tools, support, resources, and escalation processes to resolve issues timely and effectively
Perform remote service work, including telephone support, remote technical support, and diagnostics
Build credibility and trust with customers through pro-active visits and provide timely communications on issues
Demonstrate urgency in identifying and resolving customer issues, following escalation processes
Provide exceptional customer service by adhering to entitlements, setting expectations, meeting commitments, and arrival times
Adhere to training, quality, and safety requirements
Manage company assets effectively (e.g., labor time, parts, tools calibration, POs, expenditures)
Perform administrative duties within regulatory timeframes (e.g., training, SR/dispatch closing, PM checklists, travel/expense reports, documentation)
Maintain effective quality systems compliant to GE Service Quality Policy
Adopt, develop, and implement best practices
Proactively schedule activities and assist others
Seek opportunities to increase capability (e.g., qualify in multiple modalities, learn new tools) and identify team training gaps
Mentor others and actively participate in regional work team to improve processes
Maintain knowledge of technical advances and industry trends; seek training opportunities

Skills

CT Scan

MRI

Nuclear Medicine

X-ray

Cathlab

Surgery

Preventive Maintenance

Field Service

Equipment Installation

Remote Diagnostics

Customer Satisfaction

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees