Motor Claims Handler at AIG

Manchester, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Experience within a customer or client facing role
Excellent written and verbal communication skills
Strong stakeholder management skills
A self-motivated and proactive team player
Excellent organisational skills with strong attention to detail
Strong problem-solving skills
Willingness to learn

Responsibilities

Actively support the department in providing a customer focused, cost efficient claims handling service
Handle and investigate all claims within limit of authority in accordance with company standards and procedures and demonstrate accurate and timely reserving
Take pro-active steps to effectively deal with claimants and their representatives, ensuring the best outcome of claim
Interact with brokers, insureds, external providers and internal stakeholders
Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved
Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Consumer Duties
Work closely with the claims teams and underwriters providing feedback on claims issues, wording and market trends
Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company's internal requirements
Work as part of a team and support colleagues so that overall team effectiveness is advanced
Take personal responsibility for promoting a ‘can-do’ attitude and demonstrating a pro-active claims handling service
Foster good relationships with internal and external customers and drive excellent customer service

Skills

Key technologies and capabilities for this role

Claims HandlingMotor ClaimsCustomer ServiceClaims InvestigationFraud DetectionReservingComplianceStakeholder ManagementInsurance Procedures

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

The role requires team members to be primarily in the office to support in-person collaboration, which is a vital part of AIG's culture.

What skills are required for the Motor Claims Handler role?

Required skills include experience in a customer or client facing role, excellent written and verbal communication skills, strong stakeholder management skills, excellent organisational skills with strong attention to detail, strong problem-solving skills, and a willingness to learn.

What is the salary for this position?

This information is not specified in the job description.

What kind of company culture does AIG have for this role?

AIG emphasizes in-person collaboration as vital to their culture, values a 'can-do' attitude, proactive claims handling, excellent customer service, and working effectively as a team.

What makes a strong candidate for this Motor Claims Handler position?

A strong candidate is proactive, results-driven, with customer service experience or as a graduate, excellent communication and organizational skills, and a willingness to learn, ideally after completing AIG's free virtual job simulation.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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