Mortgage Representative- Inside Sales at M&T Bank

Williamsville, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Mortgage, Financial ServicesIndustries

Requirements

Associate’s degree and a minimum of 2 years mortgage origination and/or customer service experience, or in lieu of a degree a combined minimum of 4 years higher education and/or work experience including a minimum of 2 years mortgage originator and/or customer service experience
Establish and maintain federal registration requirements outlined in the SAFE Act
General PC knowledge and departmental software (preferred)
Organizational skills (preferred)
Sales ability (preferred)
Mathematical skills (preferred)
Ability to interact with all levels in a professional manner (preferred)
Customer Service Skills (preferred)
Knowledge of products and government regulations (preferred)

Responsibilities

Receive referrals from realtors, builders, branches and/or developers who have pre-established relationships with M&T
Follow up on potential customers via telephone, fax, and email
Sell inbound customers to use M&T Mortgage for mortgage financing, answering initial questions and providing explanation of M&T products
Pre-qualify customers
Originate mortgages and coordinate settlements
Begin mortgage application process in person or over the phone and send packages to customer for completion; enter completed applications into the system
Obtain and analyze pertinent financial and credit data necessary for determining if loan is an acceptable risk
Collect closing conditions, order appraisals, coordinate draw schedules, and schedule closings
Negotiate terms and conditions of loan with mortgagor
Provide timely and complete feedback to sources regarding the disposition of their leads
Keep informed of changing rules and regulations
Work under general supervision with external contacts including customers, builders, manufacturers, and realtors

Skills

Key technologies and capabilities for this role

Mortgage OriginationCustomer ServiceSalesTelephone SalesLoan Pre-qualificationCredit AnalysisAppraisal CoordinationLoan NegotiationSAFE Act CompliancePC Skills

Questions & Answers

Common questions about this position

What is the compensation structure for this Mortgage Representative role?

Compensation for this role is based on commission, with a draw advanced to the successful candidate. The specific amount depends on the candidate’s knowledge, skills, and experience.

Is this Mortgage Representative position remote or office-based?

This information is not specified in the job description.

What skills and experience are required for this position?

An Associate’s degree and a minimum of 2 years mortgage origination and/or customer service experience are required, or in lieu of a degree, a combined minimum of 4 years higher education and/or work experience including 2 years in mortgage origination or customer service. Preferred skills include sales ability, customer service skills, organizational skills, general PC knowledge, and knowledge of products and government regulations.

What is the work environment like for this role at M&T Bank?

The role works under general supervision with external contacts including customers, builders, manufacturers, and realtors. Responsibilities include originating mortgages, following up on leads, and maintaining federal registration under the SAFE Act.

What makes a strong candidate for this Mortgage Representative position?

Strong candidates will have mortgage origination or customer service experience, sales ability, and knowledge of mortgage products and regulations. Experience building relationships with realtors, builders, and branches, along with organizational and PC skills, will stand out.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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