CRA Mortgage Originator
M&T BankSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Mortgage, Financial ServicesIndustries
Requirements
- Excellent communication and customer service skills (articulate, clear, good listening/questioning skills, showing empathy where appropriate)
- Positive attitude and passion to support and help customers with their mortgage needs
- Ability and/or willingness to utilise available tools to support customers and their outcomes
- Previous customer service experience (desirable)
- Understanding of Santander Mortgages (desirable)
Responsibilities
- Progress and track initial mortgage enquiries through to application, ensuring customers have a great experience and understand next steps
- Determine customer eligibility for mortgage product options, complete key checks, and refer customers online or to colleagues for seamless application process
- Deliver exceptional customer experience in a complex and fast-paced environment
- Adhere to all quality and control procedures to meet quality and risk objectives
- Maximise opportunities to discuss additional product offerings where there is customer need
- Seek and act on feedback from colleagues to ensure high quality of referrals and customer satisfaction
Skills
Customer Service
Telephone Communication
Mortgage Eligibility Checks
Customer Referrals
Quality Control
Empathy Skills
Listening Skills
Santander
Provides banking, investment, and insurance services
About Santander
Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.
Boston, MassachusettsHeadquarters
1902Year Founded
$75MTotal Funding
POST_IPO_DEBTCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health, dental, & vision
401k
Flexible PTO
Parental & sick leave
Discounts: technology, travel, auto, fitness, & tuition
Risks
ISO 20022 transition may challenge smaller business partners.
'Quishing' attacks pose a growing threat to consumer security.
Openbank faces competition in the U.S. high-yield savings market.
Differentiation
Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.
The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.
Santander's ISO 20022 adoption enhances operational efficiency and data management.
Upsides
Openbank's high-yield savings account attracts more U.S. customers.
Santander's renewable energy financing highlights commitment to sustainable investments.
Proactive cybersecurity measures enhance customer trust and protect digital assets.
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