Monitoring and Support Engineer at Keywords Studios

Katowice, Silesian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Bachelor's degree in a relevant technical field or equivalent experience
Understanding of IT Infrastructure technologies, standards and trends
Technical background with 3+ years’ experience in IT operations role delivering IT infrastructure support, monitoring and incident management
Technical knowledge of the Microsoft Stack, Windows networking, Active Directory, Exchange
Technical knowledge of Network, Storage and Server equipment, virtualization and production setups
Exceptional communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences
Strong analytical and problem-solving skills
Strong customer service orientation

Responsibilities

Ensure that all incidents are handled within SLAs
Initial troubleshooting of Infrastructure incidents
Ensure maximum network & service availability through proactive monitoring
Ensure all the incident and alert tickets contain detailed technical information
Restoration of services and escalation to level 3 experts if necessary
Participate in Problem management processes
Ensure that all incidents and critical alerts are documented and escalated if necessary
Ensure effective communication to customers about incidents and outages
Identify opportunities for process improvement and efficiency enhancements
Participate in documentation creation to reduce BAU support activities by ensuring that the Service Desks have adequate knowledge articles to close support tickets as level 1
Participate in reporting on monitored data and incidents on company infrastructure
Implement best practices and lessons learned from initiatives and projects to optimize future outcomes

Skills

Active Directory

Exchange

Windows Networking

Microsoft Stack

Networking

Storage

Servers

Virtualization

IT Monitoring

Incident Management

Troubleshooting

Problem Management

SLA Management

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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