(US) - UX Researcher (12 Month Contract)
PointClickCare- Full Time
- Entry Level & New Grad
Candidates should possess at least three years of experience in user and/or market research, ideally gained in consultancy firms, research agencies, large research teams, or organizations where research has been critical in facilitating data-driven business decisions. A curious mindset focused on understanding people is essential, along with a strong understanding of research methodologies including qualitative and quantitative approaches such as interviews, usability testing, surveys, and analytics.
The Mixed Method UX Researcher will collaborate closely with cross-functional teams including product management, design, marketing, and engineering to identify research needs and select appropriate research methods, plan and execute a variety of mixed-method research studies, analyze research findings and communicate them effectively to stakeholders, identify business and product opportunities based on research, guide the planning and prioritization process in marketing and product teams, establish and maintain a user-centered culture by advocating for the user, utilize AI tools like ChatGPT to streamline research operations such as automating transcriptions and summarizing insights, create and refine prompts for specific research needs, identify and mitigate ethical risks in AI-assisted research, and collaborate with peers to evaluate emerging AI tools for research enhancement.
CRM software for sales process management
Pipedrive offers customer relationship management (CRM) software that helps small to medium-sized businesses manage their sales processes. The platform includes features like lead management, email integration, and sales reporting, allowing users to organize tasks and improve efficiency. Pipedrive stands out from competitors by fostering a community where users can share tips and feedback, which helps the company adapt its product to client needs. The goal is to enhance the sales process for SMBs, enabling them to prioritize tasks and close deals more effectively.