Mgr Workforce Mgmt- Scheduling & Capacity Planning- Remote at Nordstrom

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

5+ years of workforce management experience, with 2+ years in a leadership role overseeing scheduling solutions to optimize staffing strategies with business goals
Proven ability to lead high-performing teams, drive results, and foster professional development
Deep expertise in WFM systems, scheduling methodologies, and forecasting techniques
Strong understanding of labor laws and workforce compliance requirements
Exceptional analytical and problem-solving skills, with proficiency in Excel and data visualization tools
Demonstrated success in process improvement and change management initiatives
Experience managing BPO relationships and aligning outsourced teams with internal standards
Bachelor’s degree preferred

Responsibilities

Lead, coach, and develop a team of workforce analysts with a focus on scheduling excellence and professional growth
Establish and communicate clear performance expectations, promoting a culture of accountability, innovation, and continuous improvement
Serve as a strategic partner to Operations, HR, and senior leadership, ensuring workforce strategies are aligned with evolving business needs
Champion team engagement and development, providing mentorship and fostering a collaborative environment
Oversee the design, implementation, and maintenance of schedules across multiple business units and channels, including internal and BPO teams
Lead the development of scalable scheduling strategies for high-impact events, ensuring alignment with demand forecasts and service level goals
Communicate scheduling policies and updates effectively to employees and leadership, ensuring transparency and consistency
Analyze scheduling data to identify and address coverage gaps, adherence issues, and shrinkage trends, driving continuous improvement
Provide strategic insights to inform staffing plans and ensure alignment with service delivery objectives
Collaborate with cross-functional teams to integrate forecasting into broader business planning efforts
Lead capacity planning efforts to ensure optimal staffing levels across all channels, balancing service level goals with operational efficiency
Translate short- and long-term volume forecasts into actionable staffing strategies that account for seasonal trends, special events, and business growth
Partner with Finance, Operations, and Workforce teams to align capacity plans with budget constraints, hiring timelines, and resource availability
Monitor and adjust capacity models regularly to reflect changing business conditions, ensuring agility and responsiveness in workforce deployment
Lead system enhancement initiatives, including configuration updates, issue resolution, and capability expansion
Ensure frontline and workforce teams are trained and empowered to use WFM tools effectively
Identify and implement process improvements that enhance scheduling efficiency, accuracy, and agility
Standardize best practices across the team, promoting consistency and scalability
Drive a culture of continuous improvement through data analysis, stakeholder feedback, and cross-functional collaboration

Skills

Workforce Management

Scheduling

Capacity Planning

Forecasting

Data Analysis

Team Leadership

Operations

HR Collaboration

Performance Management

Stakeholder Communication

Demand Forecasting

Service Level Management

BPO Management

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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