Mgr, India Contact Center at Entrata

Pune, Maharashtra, India

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Property Management, Real Estate, Software, Call CenterIndustries

Requirements

Total 8+ years of relevant experience
3+ years of experience in a Supervisor or Manager role
Proven ability to complete projects and tasks accurately and on time
Reliable, flexible, and available to work varied hours, including weekends and holidays, as business needs require
Excellent written and verbal communication skills
Strong English proficiency: Speaks clear, natural English that is easy to understand; Explains information simply, confidently, and in a professional tone; Writes concise, accurate notes with proper spelling, grammar, and punctuation; Quickly reads, understands, and applies information such as property details, notes, and policies
Excellent interpersonal skills with the ability to build trust and work effectively with diverse teams
Knowledge of financial and budgetary principles
Self-motivated with strong decision-making and problem-solving abilities
Able to collaborate effectively in a team-oriented environment
Preferred Qualifications
Knowledge of Google Workspace

Responsibilities

Supervise a team of 5-7 Leasing Center Leaders
Provide direction and support to employees in alignment with established policies and management guidance
Assist with recruiting and hiring new team members for the Leasing Center India team
Exercise sound judgment and interpretation to help define and apply procedures and policies appropriately
Collaborate with U.S.-based leaders and cross-functional support departments to resolve escalations and ensure smooth operations
Analyze data and key performance indicators to identify trends, address issues, and implement effective solutions
Conduct regular one-on-one and team meetings to ensure communication, alignment, and performance accountability
Support the training and development of Supervisors, including participation in monthly and annual performance reviews
Partner with leadership to track key performance metrics and create improvement plans where needed
Demonstrate and actively promote Entrata’s core values, setting a consistent example of professionalism and excellence
Motivate and guide team members to achieve departmental and company goals
Depending on business needs, may assist with handling back-to-back calls during the shift to support service levels

Skills

Team Supervision

Performance Management

Recruiting

Hiring

Leadership

Operational Management

Process Consistency

Service Delivery

Employee Guidance

Cross-Regional Communication

Entrata

Property management software with integrated tools

About Entrata

Entrata provides property management software that simplifies the management of apartment communities. Its platform offers a single-login access to various online tools, including websites, mobile apps, payment processing, lease signing, accounting, and resident management. This software allows property management companies to operate more efficiently by integrating with third-party applications through an open API, enabling customization of their technology solutions. Unlike many competitors, Entrata focuses on creating a comprehensive suite of tools that enhance both operational efficiency and resident experiences. The goal of Entrata is to streamline property management processes and improve the overall experience for both property managers and residents.

Lehi, UtahHeadquarters

2003Year Founded

$493.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Paid Vacation

Flexible Work Hours

Remote Work Options

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Mental Health Support

Parental Leave

Employee Discounts

Risks

'Inception Fraud' poses a significant risk to property management companies, including Entrata.

The convergence of hospitality and residential technology increases competition in the multifamily market.

New tech-enabled hospitality companies can challenge Entrata's market position.

Differentiation

Entrata offers a single-login, open-access platform for property management.

The platform integrates with third-party applications through an open API.

Entrata serves over 20,000 apartment communities with comprehensive management tools.

Upsides

Entrata's partnership with Freddie Mac enhances residents' financial stability through credit-building.

The integration with Respage boosts marketing and automation capabilities for property managers.

Entrata's expanded API program facilitates seamless technology integrations with partners like Hott Solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free