MEX Fund Services IT Support Manager at Santander

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Ability to provide technical support for investment fund management systems by coordinating various service providers to restore system availability in the shortest possible time or implement tactical solutions for operational recovery
Skills in supervising integrations between systems, middle office, back office, fund operation platform, and regulatory teams through participation in projects from inception to validate technical requirements, information security, architecture, DRP, etc., are integrated and addressed in defined stages
Capability to assist in defining and testing the execution of DRP and BCP processes for critical bank systems through timely communication with support service areas and operational areas that certify functionality, ensuring availability of critical systems for investment fund services operations

Responsibilities

Coordinate service providers to deliver technical support for investment fund administration systems, minimizing downtime and implementing tactical solutions for operational recovery
Supervise integrations between systems (middle office, back office, fund operation platform) and regulatory teams by participating in projects from the start to ensure technical requirements, information security, architecture, DRP, etc., are integrated and addressed
Collaborate in defining and testing DRP and BCP processes for critical bank systems, facilitating timely communication with support and operational areas to guarantee system availability for investment fund services

Skills

Key technologies and capabilities for this role

IT SupportSystem IntegrationVendor ManagementDRPBCPInformation SecurityIT ArchitectureFund Administration SystemsMiddle OfficeBack Office

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

Is this role remote or does it require working in an office?

This information is not specified in the job description.

What are the main responsibilities of the MEX Fund Services IT Support Manager?

The role involves providing technical support for investment fund systems by coordinating service providers for quick recovery, supervising system integrations with middle office, back office, and regulatory teams, and assisting in defining and testing DRP and BCP processes for critical systems.

What is the location of this job?

The position is located in Mexico.

What skills or experience would make me a strong candidate for this role?

Strong candidates should have experience in IT support coordination, supervising system integrations including technical requirements, information security, architecture, DRP, and BCP processes, particularly for fund services and critical banking systems.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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