Outside Membership Sales Rep. (remote with 50% travel)
BJ's Wholesale ClubSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Membership WarehouseIndustries
Requirements
- Assists management with supervision, assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving complaints per guidelines, ensuring policy compliance, supporting Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
- Communicates membership info, processes memberships/upgrades/credits, encourages renewals, participates in sales/marketing events, maintains documentation, meets membership goals, promotes Sam's Club value
- Provides member service: acknowledges members, identifies needs, assists with purchases, locates merchandise, guides on self-service tech, handles transactions at registers/self-checkout, fills club pick-up orders
- Oversees area: handles claims/returns, zones area, organizes merchandise, identifies shrink/damages, maintains carts/flatbeds, assists with transport, uses cart retrieval equipment, maintains parking lot cleanliness
- Completes accounting: follows procedures, provides register funds, creates/interprets financial reports, assists investigations, prepares deposits/Cash Fund Transfers, investigates overages/shortages, maintains confidentiality/accuracy
- Develops/communicates/implements processes by collaborating, analyzing info, monitoring progress, identifying improvements
- Demonstrates/promotes compliance with policies, ethics, integrity; explains/guides application, implements action plans, uses Open Door Policy, assists correcting issues
- Leads/participates in teams: shares resources, determines needs/priorities, coordinates assignments, provides feedback/support, models adaptability to change
- Respects the Individual: Embraces differences, creates belonging culture, opportunities for all to thrive, attracts talent; works as team, builds relationships, communicates positively; strengthens team by developing/mentoring, recognizing contributions
- Acts with Integrity: Maintains/promotes highest standards of integrity, ethics
Responsibilities
- Supervise associates in assigned area (assign duties, train, guide, resolve issues, ensure compliance)
- Support membership sales and renewals (communicate benefits, process accounts, participate in events, meet goals)
- Deliver member service (acknowledge, assist purchases/tech/transactions/orders)
- Oversee area operations (claims/returns, zoning, merchandise organization, shrink control, carts/parking lot)
- Manage accounting tasks (records, reports, deposits, investigations, confidentiality)
- Develop and implement business processes (collaborate, analyze, monitor, improve)
- Ensure policy/ethics compliance (guide associates, implement plans, correct issues)
- Lead teams (coordinate work, provide support/feedback, model adaptability)
- Foster inclusive team culture (embrace differences, mentor, recognize contributions)
- Uphold integrity and ethical standards
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
What are the main responsibilities of the Member Team Lead?
The role involves supervising associates, communicating goals and feedback, training on processes, providing member service, handling claims and returns, and completing accounting records.
What skills are needed for this role?
Key skills include supervising associates, member service techniques, training on processes, handling accounting and financial records, and ensuring compliance with company policies.
What is the company culture like for this position?
The culture emphasizes the Open Door Policy, compliance with ethics and integrity standards, and supporting membership sales and member service.
What makes a strong candidate for the Member Team Lead role?
Strong candidates have experience in supervising associates, resolving member issues, handling financial tasks accurately, and promoting company policies like the Open Door Policy.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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