Medical Information Specialist I (Pipeline / Fluent in English & Spanish Only) at Thermo Fisher Scientific

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Pharmaceutical, Healthcare, Life SciencesIndustries

Requirements

Bachelor's degree or equivalent and relevant formal academic/vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (in some countries like Mexico, a health care professional degree or medical information experience may be required)
In some cases, an equivalency consisting of a combination of appropriate education, training, and/or directly related experience
Fluency in both spoken and written Spanish and English
Excellent verbal and written communication skills
Excellent language skills (comprehension, speaking, reading, and writing); fluency in a second language may be required
Proficiency in relevant skills (implied from context)

Responsibilities

Respond accurately and professionally to technical and medical information inquiries received via phone, email, internet, or mail regarding pharmaceutical or device products
Process fulfillments and provide clinical trial information or after-hours on-call support
Analyze caller's questions to formulate accurate and concise responses using client-approved resources
Record inquiries and interactions in appropriate databases following organizational, client, and regulatory guidelines
Identify, record, and triage adverse events and product complaints according to organizational, client, and regulatory guidelines; provide additional support including follow-up as needed
Maintain thorough knowledge of project and corporate policies/procedures, including client products, SOPs, protocols, GCPs, and applicable regulatory requirements
Work closely with internal and external client contacts (up to client management) to resolve complex inquiries; research medical literature and draft responses as needed

Skills

Medical Information

Adverse Event Intake

Product Complaints

Regulatory Compliance

Customer Service

Healthcare Communications

Inquiry Research

Documentation

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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