Medical Information Specialist I (Hybrid - Night Shift) at Thermo Fisher Scientific

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Pharmaceuticals, Life SciencesIndustries

Requirements

Bachelor's Degree in any Life Science or Healthcare related field (e.g., Pharmacy, Nursing, Medical Technology, Biology)
0 to 2 years of experience providing knowledge, skills, and abilities to perform the job
Previous experience in medical information services, patient or healthcare professional interaction, and/or contact center customer support preferred
Detailed knowledge of project and corporate policies, procedures, client products, SOPs, protocols, GCPs, and applicable regulatory requirements

Responsibilities

Respond accurately and professionally to technical and medical information inquiries via phone, email, internet, or mail regarding pharmaceutical or device products
Process fulfillments and provide clinical trial information or after-hours on-call support
Analyze inquiries to formulate accurate and concise responses using client-approved resources and record inquiries and interactions in appropriate databases following organizational, client, and regulatory guidelines
Identify, record, and triage adverse events and product complaints according to organizational, client, and regulatory guidelines, providing additional support including follow-up as needed
Maintain detailed knowledge of project and corporate policies, procedures, client products, SOPs, protocols, GCPs, and applicable regulatory requirements
Work closely with internal and external client contacts (up to client management) to resolve complex inquiries, researching medical literature and drafting responses as needed
Provide medical and technical information to healthcare providers and patients regarding client drugs or products (e.g., dosage, formulation, contraindications, side effects)
Receive adverse event reports, collect details (e.g., symptoms, patient profile, drug administration timing), create reports, and forward to the case processing team

Skills

Medical Information

Medical Communications

Adverse Event Reporting

Product Complaints

Healthcare Provider Support

Patient Information

Drug Information

Technical Information

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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