Medical Information Specialist I at Thermo Fisher Scientific

Taguig City, National Capital Region, Philippines

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Pharmaceuticals, Life SciencesIndustries

Requirements

Bachelor's Degree in any Life Science or Healthcare related field (e.g., Pharmacy, Nursing, Medical Technology, Biology)
Previous experience providing knowledge, skills, and abilities to perform the job (0 to 2 years comparable experience)
In some countries, a health care professional degree or Medical information experience may be required
Excellent verbal and written English communication skills
Excellent language skills

Responsibilities

Respond accurately and professionally to technical and medical information inquiries via phone, email, internet, or mail regarding pharmaceutical or device products
Process fulfillments and provide clinical trial information or after-hours on-call support
Analyze inquiries to formulate accurate and concise responses using client-approved resources
Record inquiries and interactions in appropriate databases following organizational, client, and regulatory guidelines
Identify, record, and triage adverse events and product complaints according to organizational, client, and regulatory guidelines; provide follow-up support as needed
Maintain detailed knowledge of project and corporate policies, procedures, client products, SOPs, protocols, GCPs, and applicable regulatory requirements
Work closely with internal and external client contacts (including client management) to resolve complex inquiries
Research medical literature and draft responses for complex inquiries as needed
Provide medical and technical information to healthcare providers and patients regarding client drugs or products (e.g., dosage, formulation, contraindications, side effects)
Collect adverse event report information (e.g., symptoms, patient profile, drug administration details) and forward reports to the case processing team

Skills

Key technologies and capabilities for this role

Medical InformationMedical CommunicationsAdverse Event ReportingProduct ComplaintsHealthcare Provider SupportPatient InformationDrug InformationTechnical Information

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position is hybrid, requiring 1 to 3 days a week on-site at the office in Seven/NEO Building, Bonifacio Global City, Taguig City, Philippines. During the training period of 10 to 12 or 16 to 18 weeks, you may need to report on-site 4 to 5 days a week.

What are the main responsibilities of a Medical Information Specialist?

You will provide medical and technical information to healthcare providers and patients about drugs or products, such as dosage and side effects, and handle adverse event reports by collecting details and forwarding them to the case processing team.

What is the work schedule for this position?

It's a full-time standard Monday-Friday schedule on the morning shift.

What is the company culture like at Thermo Fisher Scientific?

The company features a culture dedicated to impactful work, innovative thinking, and working the right way with the customer top of mind, empowering colleagues in a fast-growing global organization that values passion and unique contributions.

What skills make a strong candidate for this role?

Strong candidates should be able to respond accurately and professionally to medical inquiries, analyze questions to provide concise responses using approved resources, and identify, record, and triage adverse events and product complaints per guidelines.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

Land your dream remote job 3x faster with AI

Try Jobo Free