Medical Assistant Program - Live Instructor
SpringboardSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, Behavioral Health, HealthcareIndustries
Requirements
- High school or equivalent required
- Completion of a Medical Assistant training program or Associates Degree in applied science field preferred
- 1+ year of experience as a Medical Assistant preferred
- Registered (RMA) or Certified Medical Assistant (CMA) preferred
- Ability to multitask and prioritize duties to support delivery of high-quality patient experience
- Ability to work independently and as a team member
- Strong communication skills, both written and verbal
- Proficient in using Computer Software Applications (Microsoft Office & EMRs)
- Comfortable handling sensitive and confidential Information (HIPAA)
- Comfortable with ambiguity and a willingness to work with a high degree of autonomy in fast paced environment and meet critical deadlines
- Highly organized with strong attention to detail and accuracy
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
Responsibilities
- Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection
- Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes
- Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance
- Maintain a pleasant, secure, and motivational working environment in the Practice
- Perform and record patient vitals; Document as appropriate in electronic health record
- Process prior authorizations for patient medications
- Support patients in setting up medications for self-administration, verifying accuracy with an attention to detail
- Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)
- Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy
- Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc
- Ensure accuracy of patient pharmacy information in the medical record
- Interact and participate in interdisciplinary staff meetings and day-to-day functioning of clinic
- Perform urine screens as ordered
- Handle and prepare specimens for processing by outside laboratory service
Skills
Patient Vitals
EHR Documentation
Prior Authorizations
Medication Management
Patient Triage
Customer Service
Crisis De-escalation
LifeStance Health
Provides personalized mental health services
About LifeStance Health
LifeStance Health provides personalized mental health services to individuals, families, and groups across the United States. The company employs around 4,000 mental health professionals, including psychiatrists, psychologists, and licensed therapists, and operates over 450 centers in 31 states. LifeStance offers both in-person and telehealth appointments, allowing clients to choose the format that best suits their needs. This flexibility, combined with a focus on creating tailored care plans for each client, sets LifeStance apart from its competitors. The company aims to improve access to affordable mental healthcare by accepting most insurance plans, making its services more accessible to a wider audience. LifeStance's goal is to help individuals lead healthier and more fulfilling lives through trusted mental health support.
Bellevue, WashingtonHeadquarters
2017Year Founded
IPOCompany Stage
HealthcareIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Parental Leave
Paid Vacation
Paid Holidays
Risks
Shareholder lawsuits could lead to financial penalties and reputational damage.
The secondary public offering may dilute existing shareholders' value.
A recent cyber attack exposed vulnerabilities in LifeStance's IT infrastructure.
Differentiation
LifeStance offers both in-person and telehealth mental health services nationwide.
The company accepts most insurance plans, enhancing accessibility and affordability.
LifeStance employs 4,000 professionals, providing comprehensive mental health care across 31 states.
Upsides
LifeStance reported a 70% year-over-year revenue growth in Q3 2021.
The company expects positive free cash flow in 2024 despite recent challenges.
Innovative campaigns like Not1Face help reduce mental health stigma.
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