Med Info Assoc I (Pipeline) at Thermo Fisher Scientific

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceuticals, Life Sciences, HealthcareIndustries

Requirements

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification (technical positions may require a certificate)
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years), including 1+ year of medical or life-sciences experience, training or education (or equivalency of appropriate education, training and/or directly related experience)
Advanced/fluent English (mandatory)
Strong verbal and written communication skills
Strong language skills (comprehension, speaking, reading and writing)
Solid computer and keyboarding skills
Good interpersonal skills
Ability to work independently as well as part of a team
Ability to interpret client provided medical and technical information
Organizational and time management skills
Ability to maintain a positive and professional demeanor in challenging circumstances

Responsibilities

Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products; processes fulfillments and provides clinical trial information or after-hours on call support
Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines
Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed
Maintains knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements
Works with internal and external client contacts to resolve inquiries; as needed, researches medical literature and drafts responses for such inquiries
Provides administrative support as needed

Skills

medical information

adverse event reporting

product complaints

customer service

GCP

SOP

regulatory guidelines

medical literature research

clinical trial information

pharmaceutical products

medical devices

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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