Manager - Telecom Management

About ONEOK

• Employment Type: Full time
• Company: ONEOK, a Fortune 500 company with over 100 years in business.
• Industry: Leading midstream service provider.
• Values: Safety first, sustainable operations, environmentally responsible, employee focused.

Job Summary

This position is eligible for remote work in the following states: Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Virginia, Wisconsin, or Wyoming. This position will require some travel for office meetings, as needed, to our corporate office in Tulsa, OK.

Job Profile Summary

The Telecom Administration Manager leads a team responsible for the organization’s telecom and mobile services, including cost optimization, vendor relationships, and end-user support. The role ensures operations excellence, financial accountability, and continuous team development while aligning telecom strategies with organizational goals.

Essential Functions and Responsibilities

• Lead and develop a high-performing team responsible for telecom and cellular administration.
• Oversee the end-to-end lifecycle of telecom assets and services, ensuring accurate inventory, billing, and reporting.
• Manage telecom and wireless vendors, including contract negotiations, SLA adherence, and performance reviews.
• Monitor and analyze telecom and cellular expenses to identify cost-saving opportunities and implement optimization strategies.
• Collaborate with Finance to ensure accurate forecasting and budgeting.
• Drive process improvements and automation to enhance operational efficiency.
• Ensure compliance with company policies, standards, and regulatory requirements.
• Provide strategic direction and roadmap planning for telecom infrastructure and mobility services.
• Serve as an escalation point for complex service or billing issues, ensuring timely and effective resolution.
• Develop KPIs to track team productivity, cost control efforts, and service quality.

Education

• Bachelor's Degree in Information Systems, other related field, or equivalent job experience in telecommunications, business administration.

Work Experience

• Experience in Telecom, Mobile, or IT Asset Management, or similar field.
• Experience managing a team, including recruiting, retaining, and developing employees (preferred).
• Experience working cross-functionally with Finance, Procurement, and IT teams.
• Experience managing telecom or wireless vendors and negotiating service contracts.
• Experience managing O&M and capital budgets.
• Hands-on experience with TEM (telecom expense management) tools.

Knowledge, Skills, and Abilities

• Strong understanding of telecom billing, wireless services, and carrier pricing models.
• Effective leadership and team development skills, including coaching and performance management.
• Excellent analytical skills with the ability to interpret usage data and financial reports.
• High attention to detail and accuracy in inventory and cost tracking.
• Strong project management and process improvement capabilities.
• Ability to adapt to evolving technologies and organizational changes.

Licenses and Certifications

• None required.

Strength Factor Rating - Physical Demands/Requirements

• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods.
  • Standing: Occasionally
  • Walking: Frequently
  • Sitting: Primarily