Manager, Software Engineering at The Walt Disney Company

Orlando, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

EntertainmentIndustries

Requirements

8+ years of hands-on ServiceNow development experience, with deep platform knowledge
3+ years leading engineering teams and complex front-end ServiceNow implementations
Advanced proficiency in JavaScript, AngularJS, HTML5, CSS, REST APIs
Expertise in ServiceNow frameworks including Employee Center Pro, Workspaces, UI Builder, and Next Experience
Strong experience with ServiceNow HR Service Delivery and Employee Center Pro
Proven ability to build and optimize API integrations (REST/SOAP) with external systems (e.g., SAP SuccessFactors, Workday)
Familiarity with emerging Agentic AI platforms (e.g., Moveworks) a huge plus
Adept at translating technical concepts into business value and user outcomes
Skilled at influencing and building trust with stakeholders across levels and functions
Strong storytelling and presentation skills to evangelize technology strategy
Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
ServiceNow Certified Application Developer (CAD) (preferred)
ServiceNow Certified HR Implementation Specialist (preferred)
Agile certifications (preferred)

Responsibilities

Lead and mentor a team of software and solution engineers, fostering a culture of excellence, innovation, and accountability
Provide coaching, career pathing, and growth plans for team members
Act as a functional leader and technical coach on engineering best practices and standards
Identify and grow future engineering leaders across the organization
Drive front-end architecture, design, and implementation across ServiceNow HRSD and Employee Center Pro
Oversee Tier 2 engineering support for production ServiceNow solutions, ensuring high availability and incident resolution
Collaborate with operations teams to ensure ongoing data quality, compliance, and platform integrity
Partner with Product Managers and Designers to define and prioritize user-centric enhancements
Translate complex business needs into scalable software solutions
Lead code reviews, testing, and deployment of innovative, enterprise-grade features
Collaborate across domains to align roadmaps, resolve issues, and deliver outcomes
Set vision for front-end ServiceNow engineering strategy, balancing modernization and platform stability
Champion agile methodologies (Scrum, Kanban) to drive efficient, value-driven delivery
Serve as escalation point for complex technical issues and architectural decisions
Lead transformation initiatives that modernize the employee experience within ServiceNow

Skills

Key technologies and capabilities for this role

ServiceNowJavaScriptAngularJSHRSDEmployee Center ProFront-end ArchitectureCode ReviewTeam Leadership

Questions & Answers

Common questions about this position

What technical skills are required for the Manager, Software Engineering role?

The role requires 8+ years of hands-on ServiceNow development experience, advanced proficiency in JavaScript, AngularJS, HTML5, CSS, and REST APIs, plus expertise in ServiceNow frameworks like Employee Center Pro, Workspaces, UI Builder, and Next Experience.

What leadership experience is needed for this position?

Candidates need 3+ years leading engineering teams and complex front-end ServiceNow implementations, with a proven track record of mentoring software engineering talent.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What does the company culture emphasize for this team?

The culture fosters excellence, innovation, and accountability, with a focus on coaching, career pathing, growth plans, and identifying future engineering leaders.