Manager Software Development- ServiceNow at Republic Services

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Waste ManagementIndustries

Requirements

7 years of experience in the ServiceNow ecosystem, with at least 3 years in a technical leadership or management role
At least 3 years in leadership, mentoring, and team-building skills
Proficiency in scripting languages used in ServiceNow development
Experience with ServiceNow integrations with third-party systems
Ability to manage multiple complex projects simultaneously in a fast-paced environment
Strong analytical, problem-solving, and conflict resolution abilities
Minimum of 3 years of experience managing Financial and Procurement application development teams
Minimum of 3 years of experience managing teams through all phases of the technology lifecycle from initial deployment through retirement
Experience managing multiple teams comprised of offshore, nearshore, and local members
Experience managing systems in a hybrid environment of Premise and SaaS
Experience supporting complex systems with significant integration points and external Third Party systems through APIs
Thorough understanding and proven delivery experience with both traditional and Agile (Scrum/Kanban) project methodologies
Experience with Agile tools such as Rally and Confluence
Experience with change management, incident management, and root cause analysis
Experience with Lawson Financials and SAP Ariba
Minimum 5 years of experience managing software development teams
Minimum 5 years of experience working in software development
Availability for hybrid role requiring onsite work 4 days per week

Responsibilities

Lead, mentor, and manage a ServiceNow development team and administrators, fostering a collaborative, innovative, and high-performance team culture
Conduct performance reviews, provide coaching, and support the career development of team members
Manage the team’s workload, priorities, and assignments using Agile (e.g., Scrum/Kanban) methodologies and the ITIL (e.g., incident, problem, change) framework
Establish and enforce development standards, code review processes, and best practices to ensure code quality, platform health, and scalability
Oversee the Software Development Lifecycle (SDLC) for ServiceNow projects, from requirements gathering and design to deployment and post-implementation support
Define and manage the ServiceNow development roadmap, ensuring alignment with overall business and IT strategy
Ensure solutions are designed to be scalable, maintainable, and adhere to security and compliance standards
Drive continuous improvement and innovation on the ServiceNow platform, evaluating new features and releases
Manage vendor relationships related to the ServiceNow platform, including coordinating platform upgrades and patch management
Manage platform governance, including security, performance, and compliance

Skills

Key technologies and capabilities for this role

ServiceNowGRCHRSDITOMITSMSecOpsAgileScrumKanbanITILSDLC

Questions & Answers

Common questions about this position

What experience is required for the Manager Software Development - ServiceNow role?

Minimum of 3 years managing Financial and Procurement application development teams and teams through all phases of the technology lifecycle. Preferred: 7 years in ServiceNow ecosystem with 3 years in technical leadership, proficiency in ServiceNow scripting, integrations, and managing complex projects.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or what is the location policy?

This information is not specified in the job description.

What kind of team culture does this role involve?

The role involves leading, mentoring, and managing a ServiceNow development team and administrators, fostering a collaborative, innovative, and high-performance team culture.

What makes a strong candidate for this Manager Software Development role?

Strong candidates have experience managing multiple teams with offshore, nearshore, and local members in hybrid Premise/SaaS environments, handling complex integrations via APIs, and proven delivery with Agile (Scrum/Kanban) and traditional methodologies, plus leadership and problem-solving skills.