Manager / Senior Manager, EComm Customer Success at Nielsen

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, AnalyticsIndustries

Requirements

MBA or Master's degree (preferred)
At least 3 years in analytics, insights, or market research, preferably within the FMCG, Retail, or E-commerce industries
Strong understanding of retail measurement, sales analytics, and the Consumer-Packaged Goods (CPG) industry
Excellent analytical, problem-solving, and logical thinking skills
Superior communication, presentation, and writing skills, with the ability to articulate complex solutions to senior leadership
Proficient in Excel and PowerPoint
A proactive, customer-centric mindset with strong project management and influencing skills
Demonstrated experience in a customer-facing or consulting role, with a strong track record of managing and delighting clients
Knowledge of analytical tools and platforms

Responsibilities

Lead Customer Engagement & Value Creation: Build and nurture strong, foundational relationships with key e-commerce customers and stakeholders. Develop a deep understanding of their business priorities and how they connect to the adoption and use of our products
Strategic Consulting and Insights Delivery: Serve as a trusted advisor, leading customer engagements with thoughtful, data-driven insights. Create and deliver ongoing, high-quality analysis and presentations that help clients make critical business decisions related to sales, demand management, and brand health in the e-commerce space
Trouble-shoot and resolve client inquiries related to databases, data difference, and other key aspects that impact client deliverables
Thought Leadership: Own and lead the development of thought leadership content for your assigned industry cluster, showcasing expertise and helping to position our company as a leader in the e-commerce analytics space
Build effective relationships with client representatives
Liaise with other teams as necessary (e.g. operations, technology, and data science) to solve client business questions and inquiries to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes
Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry

Skills

Customer Success

Customer Relationship Management

Data Analysis

E-commerce Analytics

Strategic Consulting

Data-driven Insights

Sales Analysis

Demand Management

Brand Health

Thought Leadership

Stakeholder Management

Troubleshooting

Data Science Liaison

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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