Head of Contract Management
ZoetisSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaSIndustries
Requirements
- 8+ years of experience in SaaS sales or account management, with at least 3+ years managing sales/account teams in a high-growth environment
- Proven success in driving aggressive renewal and expansion targets within the EMEA market
- Demonstrated ability to lead EMEA/APAC based sales teams
- Strong track record of team leadership, including hiring, training, and retaining top talent
- Excellent communication, negotiation, and presentation skills; capable of influencing stakeholders at all levels
- Data-driven mindset with experience in CRM management, pipeline analytics, and forecasting
Responsibilities
- Build and coach a team of up to 5 Account Managers owning a $40M Book of Business across ~2,000 customers in the International Market
- Drive day-to-day renewals, expansions, and upsell activities, ensuring team members meet or exceed targets
- Foster a high-performance culture of accountability, continuous improvement, and customer-centricity
- Own key KPIs: Renewals, revenue expansion, adoption metrics, and new logo onboarding (in collaboration with the new business team and Customer Success)
- Develop and execute targeted account plans and campaigns to boost product adoption and expansion revenue
- Use data-driven insights to identify growth opportunities, refine sales strategies, and forecast accurately
- Partner with the CSM team to ensure a unified approach to customer success, driving deeper adoption of JumpCloud’s solutions
- Align with Marketing on campaign development to generate awareness, maximize product usage, and identify upsell opportunities
- Coordinate with New Business teams to smoothly onboard new logos, ensuring a cohesive customer journey post-sale
- Act as the primary point of contact for high-level escalations, mitigating risks while preserving customer trust and relationships
- Collaborate with Product and Support teams to resolve critical issues and communicate updates effectively to customers and internal stakeholders
- Regularly present team performance, key metrics, and strategic initiatives to the Head of International Account Managers and other senior leaders
- Provide clear visibility into pipeline health, forecast accuracy, and action plans for at-risk accounts
Skills
SaaS Sales
Account Management
Team Leadership
Renewals
Expansions
Upsells
KPI Management
Strategic Planning
Customer Success
Revenue Growth
JumpCloud
Cloud-based identity and access management services
About JumpCloud
JumpCloud offers cloud-based directory services that help businesses manage user identities and access to IT resources like applications, networks, and devices from a single platform. It serves a variety of clients, including small and medium-sized businesses and larger enterprises, particularly in sectors that require strong IT security. The company operates on a subscription model with different service tiers, allowing clients to choose features that fit their needs and budgets. JumpCloud's goal is to simplify identity management and access control, enhancing security and operational efficiency for its users.
Louisville, ColoradoHeadquarters
2012Year Founded
$371.3MTotal Funding
SERIES_FCompany Stage
Enterprise Software, CybersecurityIndustries
501-1,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
401(k) Company Match
Remote Work Options
Risks
Increased competition from established IAM providers like Okta and Microsoft.
Rapid technological advancements may strain JumpCloud's resources to keep up.
Economic uncertainties could impact spending on IAM solutions, affecting revenue.
Differentiation
JumpCloud offers a unified platform for identity and device management.
The company provides Zero Trust security models for remote and hybrid work environments.
JumpCloud's SaaS Management capabilities address the rising importance of cloud-based applications.
Upsides
The global IAM market is projected to grow at a CAGR of 13.1% until 2030.
Increased demand for Zero Trust models aligns with JumpCloud's offerings.
Growing need for SME cybersecurity solutions supports JumpCloud's market presence.
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