Manager, IT Operations at Harvey

San Francisco, California, United States

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$174,000 – $236,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Professional Services, AIIndustries

Requirements

Minimum 5+ years of experience in IT operations, with 2+ years in a team lead or management role
Experience managing global support teams across hybrid and remote-first environments
Familiarity with Google Workspace, Okta, Slack, Zoom, Jamf or similar MDM, and ticketing systems (e.g. Linear, Jira, Zendesk)
Proven ability to lead and mentor technical teams
Experience improving or implementing scalable support processes and tools, with a focus on automated solutions
Strong communication and stakeholder management skills, especially with non-technical teams
Ability to thrive in a fast-paced, high-growth, and global environment
(Bonus) Experience managing A/V systems and live event support
(Bonus) Experience working at an enterprise SaaS company

Responsibilities

Manage and mentor a global team of IT support analysts and contractors across multiple time zones
Own end-user support SLAs, ticketing workflows, and escalation paths
Ensure reliable A/V and collaboration tool performance for recurring events (e.g., All Hands, exec webinars, external-facing firesides)
Partner with Security and People teams to improve onboarding, access provisioning, device management, and compliance
Guide the standardization of software vendor management, as well as asset and inventory management across offices
Coordinate IT support coverage and hardware logistics for local and remote users across global regions
Identify and implement process improvements and automations to improve efficiency and user satisfaction
Create and maintain clear internal documentation, runbooks, and training guides
Lead vendor selection and management for key services, tools, and hardware
Support IT budget planning and resource allocation for support tools, headcount, and office infrastructure

Skills

Key technologies and capabilities for this role

IT OperationsTeam ManagementGlobal IT SupportEmployee OnboardingIT SecurityStrategic PlanningMentoringOperational Excellence

Questions & Answers

Common questions about this position

What is the salary range for the Manager, IT Operations role?

The salary range is $174K - $236K.

Is this position remote or hybrid?

The position is hybrid.

What experience is required for this role?

Minimum 5+ years of experience in IT operations, with 2+ years in a leadership or management role managing teams.

What is the company culture like at Harvey?

The team is sharp, motivated, and deeply committed to the mission, moving fast with intensity, taking real ownership, staying close to customers, and thriving in ambiguity while pushing for excellence.

What makes a strong candidate for this IT Operations Manager position?

A hands-on, people-first manager with experience balancing operational excellence, strategic planning, and team development, who can manage global teams across multiple time zones and offices.

Harvey

Custom AI solutions for law firms

About Harvey

Harvey.ai builds custom Large Language Models (LLMs) specifically designed for top law firms to help them tackle complex legal challenges. These AI models are tailored to various legal practice areas and jurisdictions, allowing firms to enhance their efficiency and accuracy in legal work. Harvey.ai's technology includes an AI chatbot developed in collaboration with Allen & Overy, which demonstrates how their solutions can streamline operations and reduce manual workloads. The company operates on a business model that combines customization fees for developing these models with ongoing subscription fees for support and updates. Unlike many competitors, Harvey.ai focuses exclusively on the legal sector, ensuring that their products meet the unique needs of elite law firms. The goal of Harvey.ai is to transform the legal industry by providing advanced AI tools that improve decision-making and operational efficiency while maintaining high standards of data security.

San Francisco, CaliforniaHeadquarters

2022Year Founded

$200.4MTotal Funding

SERIES_CCompany Stage

Cybersecurity, LegalIndustries

201-500Employees

Risks

Over-reliance on partnerships could lead to strategic vulnerabilities if they dissolve.

LexLegis.ai's global expansion poses a competitive threat in legal research.

Rapid AI innovation and crowded CLM market may challenge Harvey's growth.

Differentiation

Harvey offers custom LLMs tailored for elite law firms' complex legal challenges.

The company provides a unified interface for legal workflows, enhancing efficiency.

Harvey's BigLaw Bench evaluates AI accuracy in legal tasks, setting industry standards.

Upsides

Partnership with Icertis enhances contract analysis and risk assessment capabilities.

Expansion into Japan with Mori Hamada Matsumoto opens new revenue streams.

Revamped GenAI Assistant improves user experience and output quality for legal professionals.

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