Technical Support Manager
DittoSalary not specified
- Full Time
- Junior (1 to 2 years)
$106,000 – $159,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Automation, AIIndustries
Requirements
Candidates should possess a Bachelor’s degree and at least 5 years of experience in a management role, with a strong focus on customer support and team leadership. Demonstrated experience in leading and mentoring teams, particularly Individual Contributors and potential Team Leads, is essential. A deep understanding of customer-centricity and a commitment to delivering world-class support are required, along with the ability to apply a strategic mindset to improve customer experience and process efficiency.
Responsibilities
As a Manager, Global Support, you will be responsible for leading and mentoring a team aligned to the Central (Americas) timezone, ensuring the delivery of world-class support and a consistently positive customer experience. This includes monitoring and evaluating team performance, providing regular coaching and development opportunities, and fostering a growth-forward mindset. You will collaborate with cross-functional teams such as Product, Sales, Engineering, and Support Operations to proactively unblock issues, raise insights, and ensure Support’s role as a value driver across the business, while also focusing on making things easier, faster, and more impactful for our customers every day.
Skills
Customer-Centricity
Support Operations
Team Leadership
Mentoring
Communication
Collaboration
Strategic Thinking
Problem-Solving
Cross-Functional Collaboration
Zapier
Automation platform for web application workflows
About Zapier
Zapier connects various web applications to help users automate their workflows and improve productivity. It allows users to create 'Zaps,' which are automated workflows that link different apps to carry out specific tasks without needing technical skills. This platform is particularly beneficial for small to medium-sized businesses and individual professionals who want to save time on repetitive tasks. Unlike many competitors, Zapier offers a user-friendly interface that makes it easy for anyone to set up automations. The company operates on a subscription model, providing different pricing tiers based on the number of Zaps and tasks a user requires, with the goal of making automation accessible to a wider audience.
Key Metrics
San Francisco, CaliforniaHeadquarters
2011Year Founded
$1.3MTotal Funding
SEEDCompany Stage
Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees