Manager, Content Enablement & Transformation at Remitly

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Regulatory Compliance, AnalyticsIndustries

Requirements

Bachelor’s degree in law required, with preference for information science, computer science, or related field; advanced degree advantageous
5+ years in content operations, knowledge management, or data enrichment, including leadership of specialist teams
Hands-on experience with taxonomy/ontology management, metadata standards, and CMS workflows
Practical familiarity with ML/AI evaluation, data labelling, and human-in-the-loop quality controls
Strong stakeholder engagement and change leadership skills
Systems thinking; data-driven decision-making; operational excellence
Influencing without authority; cross-functional collaboration
People leadership; coaching; continuous improvement

Responsibilities

Own global metadata models, controlled vocabularies, and taxonomy for RC Content; maintain change control and documentation
Define tagging policies and quality thresholds; implement audits and corrective actions
Partner with regional content functions to embed taxonomy in drafting standards and CMS templates
Establish best practices for training data creation and evaluation for AI-assisted tasks (classification, summarisation, extraction)
Design human-in-the-loop quality controls and acceptance criteria for model outputs
Coordinate pilots that apply AI to accelerate content production, QA, and delivery
Collaborate with Technology to evolve CMS workflows, APIs, and pipelines for scalable delivery and reuse
Champion structured content, componentisation, and automation to improve throughput and reliability
Define telemetry and dashboards for throughput, cycle time, and quality metrics
Recruit, coach and lead a cross-functional team of leads and experts
Partner with Product, Engineering, and Content Managers to prioritise enablement initiatives tied to business outcomes
Run communities of practice; publish playbooks and training materials
Lead the content enablement function that powers discoverability, quality, and transformation across the Regulatory Compliance portfolio
Manage metadata, taxonomy, and enrichment standards; drive automation and AI-assisted workflows
Partner with Product and Technology to modernise content operations
Manage SMEs to support ongoing AI testing for product roadmap and sustaining AI usefulness

Skills

Metadata Management

Taxonomy

Schema Governance

AI Workflows

AI Training Data

Content Management Systems

CMS

Structured Content

APIs

Regulatory Compliance

Automation

Quality Assurance

Tagging Policies

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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