Manager, Compliance at Shiftsmart

New York, New York, United States

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$160,000 – $210,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Labor Platform, Workforce ManagementIndustries

Requirements

Experience managing regulatory filings, partner escalations, and compliance operations across multiple states
Ability to personally handle complex or high-risk filings and government responses
Experience managing and developing a team of Claims Specialists
Knowledge of compliance integration with Legal, Product, HR, and Operations teams
Familiarity with operationalizing compliance in technology platforms (e.g., classification, onboarding, disclosures, wage rules)
Understanding of SOC 2 and privacy compliance processes
Skills in policy reviews, documentation control, and audit readiness
Capability to develop reporting dashboards and insights on compliance activities, SLAs, and risks
Experience leading cross-functional initiatives and frameworks

Responsibilities

Manage end-to-end handling of wage, unemployment, and regulatory filings in coordination with in-house and outside counsel
Personally own complex or high-impact cases and government responses for timely, accurate resolution
Oversee and develop Claims Specialists, ensuring SLA compliance, strong documentation, and consistent partner communications
Maintain comprehensive records of filings, agency correspondence, and outcomes for audit and reporting
Partner with Legal, Product, and Engineering to operationalize compliance requirements across technology and workflows
Support SOC 2 and privacy compliance through operational adherence and evidence collection
Collaborate with HR on device management, offboarding controls, and training compliance processes
Assist with compliance policy reviews, documentation control, and audit readiness
Coordinate customer compliance requests and external audit responses with Legal and Finance
Develop reporting dashboards and insights on compliance activities, SLA performance, and risk trends
Lead rollout and ownership of the Legal & Compliance Review Framework across the organization
Define and manage intake, routing, and approval processes for Legal or Compliance reviews (e.g., communications, policies, contracts)
Collaborate with Legal to ensure efficient, well-scoped, and documented reviews
Create and maintain tracking tools, templates, and dashboards for review status, cycle time, and outcomes

Skills

Key technologies and capabilities for this role

Regulatory ComplianceCompliance OperationsTeam ManagementLegal FrameworkRisk ManagementRegulatory FilingsPartner EscalationsClaims ManagementGovernanceDocumentation

Questions & Answers

Common questions about this position

What is the salary range for the Manager, Compliance position?

The salary range is $160K - $210K.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the key responsibilities or skills needed for this role?

The role requires managing regulatory filings across 50 states, handling complex cases, overseeing Claims Specialists, partnering with Legal/Product/Engineering for compliance integration, and leading the Legal & Compliance Review Framework.

What is the company culture like at Shiftsmart?

Shiftsmart is a fast-growing startup that has grown 2-3x each year, raised $120M+ from top investors, and focuses on building scalable labor solutions with a mission to ensure compliance and positive experiences for users and clients.

What makes a strong candidate for this Manager, Compliance role?

Strong candidates will have experience in regulatory operations, case management, team management of Claims Specialists, cross-functional collaboration with Legal/Product/Engineering/HR, and ability to operationalize compliance into scalable workflows.

Shiftsmart

Connects workers with flexible job opportunities

About Shiftsmart

Shiftsmart connects workers with flexible job opportunities in the gig economy, primarily serving large brands, government agencies, and nonprofit organizations. Its platform allows businesses to post shift requirements, which workers can browse and select based on their availability. This model is especially useful for industries like retail, hospitality, and customer service that need a flexible workforce. Shiftsmart generates revenue by charging businesses a fee for platform usage, which can be subscription-based or per-shift. The company also offers premium services such as workforce management tools and compliance audits. Additionally, through its "Get Shift Done" initiative, Shiftsmart has provided over 500,000 hours of work to nonprofits, helping stabilize wages and support food-insecure families. The goal of Shiftsmart is to create a more efficient labor market by providing businesses with scalable workforce solutions while giving workers greater control over their schedules.

New York City, New YorkHeadquarters

2015Year Founded

$114.3MTotal Funding

SERIES_BCompany Stage

Consulting, Social ImpactIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Parental Leave

Unlimited Paid Time Off

Flexible Work Hours

Pre-tax Commuter Benefits

Risks

Increased competition from platforms like Uber Works and Wonolo threatens Shiftsmart's market share.

Potential regulatory challenges could increase operational costs for Shiftsmart.

Economic downturns may reduce business spending on temporary labor, affecting Shiftsmart's revenue.

Differentiation

Shiftsmart connects part-time workers with open shifts across multiple platforms.

The platform offers flexible job opportunities for large brands, government agencies, and nonprofits.

Shiftsmart's digital platform acts as a marketplace for shifts, enhancing workforce management.

Upsides

Shiftsmart raised $95M in Series B funding, boosting its growth potential.

The rise of remote work technology expands Shiftsmart's reach and job diversity.

Increased demand for flexible work arrangements drives growth in gig economy platforms like Shiftsmart.

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