Manager, Clinical Operations at iRhythm Technologies

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Proven experience managing large teams in a service environment, with a focus on performance
Extensive experience in managing large non-exempt teams
Experience driving continuous improvement through KPIs and performance metrics
Experience utilizing workflow automation tools to enhance operational efficiency
Excellent leadership skills
Cross-functional communication abilities
Focus on customer service
Experience with FDA regulations and company policies

Responsibilities

Oversee daily operations of a team of 20-25 non-exempt staff, ensuring performance meets department production, quality, and operational standards
Track and evaluate staff performance metrics, implementing process improvements to meet or exceed quality and efficiency goals
Provide coaching, guidance, and recognition to foster a high-performance culture
Conduct performance reviews and facilitate corrective actions in partnership with HR and senior leadership
Manage customer service in high-volume environments, ensuring efficient escalation and recovery processes to meet service excellence standards
Ensure day-to-day service delivery in a high-volume environment runs efficiently and in accordance with established policies and regulations
Ensure compliance with FDA regulations and company policies, collaborating with cross-functional teams to maintain and update these standards
Contribute to strategic planning and leadership initiatives, working closely with senior management to achieve long-term organizational goals
Oversee team budget, managing resources and additional hours needed to achieve targets
Partner with talent acquisition to manage headcount and recruitment strategy
Facilitate ongoing staff development by coordinating training with clinical teams to meet performance and quality standards
Assist with quality management programs, provide feedback on operational efficiencies, and collaborate on cross-functional projects to support company-wide initiatives
Utilize workflow automation tools and performance dashboards to monitor team performance and operational metrics, ensuring alignment with organizational goals

Skills

Clinical Operations

Team Management

KPIs

Performance Metrics

Workflow Automation

Leadership

Communication

Customer Service

Problem-Solving

iRhythm Technologies

Advanced cardiac monitoring solutions provider

About iRhythm Technologies

iRhythm Technologies focuses on cardiac monitoring solutions, with its main product being the Zio Patch, a wearable device that tracks heart rhythms for up to 14 days. This extended monitoring helps healthcare providers detect irregular heart rhythms that shorter monitoring might miss, making it especially useful for patients at risk. The company serves both patients and healthcare providers, generating revenue by selling the Zio Patch and offering data analysis services to interpret the collected heart data. iRhythm aims to improve patient outcomes and streamline healthcare workflows in the cardiac health sector.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$102.8MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Mental Health Support

Hybrid Work Options

Pet Insurance

Risks

Increased competition from emerging cardiac monitoring technologies threatens market share.

FDA warning letter may lead to regulatory scrutiny and potential fines.

Shareholder investigation could result in legal challenges and financial liabilities.

Differentiation

Zio Patch offers up to 14 days of uninterrupted cardiac monitoring.

iRhythm's Zio Patch is the smallest and least conspicuous cardiac diagnostic device.

The company provides data analysis services for actionable insights from Zio Patch data.

Upsides

Wearable health tech market growth aligns with iRhythm's business model.

Telehealth expansion increases demand for remote monitoring solutions like Zio Patch.

AI integration enhances arrhythmia detection accuracy in iRhythm's Zio Patch.

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