Manager Client Access Management (Maternity Cover) at Expedia

Sofia, Sofia City Province, Bulgaria

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Data & Analytics, TechnologyIndustries

Requirements

5+ years of experience in access management roles
Experience of providing training & assistance to new or less experienced colleagues
Experience of supporting team members in resolving queries
Previous line management or supervisory experience
Leadership capabilities; helping to develop team members to achieve their full potential
Good understanding of security and IAM principles
Fluency in English

Responsibilities

Lead and motivate the Client Access Management team, ensuring performance and development
Own and oversee end-to-end client access processes, meeting SLAs and KPIs
Foster a client-focused culture and manage stakeholder relationships
Handle internal and external escalations to resolution
Ensure compliance with audit, security, and regulatory requirements
Drive process improvements in collaboration with CIAM partners
Support access reviews, attestations, and other CIAM-managed functions
Maintain accurate reporting and documentation
Manage team scheduling, performance, and workload distribution

Skills

Identity & Access Management

Client Access Management

SLA Management

KPI Management

Stakeholder Engagement

Team Leadership

Process Oversight

Escalation Management

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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