Manager of Audit Support

Position Overview

Upgrade is a fast-growing fintech company providing affordable and responsible credit, mobile banking, and payment products. Recognized by the Financial Times as the fastest-growing company in the Americas and for its rapidly expanding credit card, Upgrade is backed by prominent technology investors and was recently valued at $6.3 billion. The company fosters an energizing, collaborative, and inclusive culture, earning accolades such as "Best Place to Work in the Bay Area" and "Top Companies to work for in Arizona."

We are seeking a driven individual to lead a dynamic team focused on supporting external audits, due diligence requests, security questionnaires, and ad-hoc requests from external business partners. This role is crucial for coordinating resources, compiling documentation, and ensuring seamless internal and external communication.

Responsibilities

• Lead a team of Audit Support Analysts and Sr. Analysts in gathering and responding to auditor inquiries, documentary requests, and findings within required deadlines.
• Develop a clear understanding of Upgrade’s control environment across products and services, and articulate controls to third parties including auditors, investors, financial institutions, vendors, regulators, and bank partners.
• Cultivate relationships with third parties, bank partners, and internal teams such as Operations, Compliance, Legal, Product, Investor, People Ops, and Technology.
• Document and maintain processes to ensure efficiency and consistency.
• Manage ad hoc initiatives and projects to support the execution of scalable and consistent audits.
• Maintain a repository of responses and documentation within the audit system of record.

Requirements

• 2+ years of risk management, compliance, or audit experience.
• 5+ years of strong people leadership skills.
• Prior experience in fintech is a plus.
• Solid project management, critical thinking, and analytical skills.
• Highly organized and detail-oriented.
• Excellent verbal and written communication skills with the ability to communicate complex and sensitive issues to internal and external audiences in a clear and persuasive manner.
• Ability to take direction and ownership of very detailed processes.
• High level of proficiency with standard computer applications.

What We Offer You

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental, and vision insurance
• Flexible PTO
• Competitive 401(k) and RRSP program
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives

Company Information

Upgrade is a fintech company dedicated to making financial products accessible and responsible for everyday consumers. We have a strong track record of growth and innovation, supported by leading technology investors. Our culture emphasizes collaboration, learning, and innovation, with a commitment to making a meaningful difference in people's lives.

Application Instructions

• Interested candidates are encouraged to apply.

Additional Information

• #BI-Remote
• #LI-Remote
• For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection and use of personal information.