Manager, Accounting at Intercom

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Bachelor’s degree in Accounting or Finance; CPA a strong plus
Minimum of 5 years progressive experience including leadership roles
A mix of both public accounting and industry experience
Strong knowledge of accounting principles including US GAAP and IFRS
Excellent communication skills
Ability to manage and work with various cross-functional teams
Driven, open-minded, and technically strong
Passionate about accounting operations and driving process improvements

Responsibilities

Manage day-to-day accounting operations, ensuring meticulous compliance with U.S. GAAP, IFRS (for international reporting), internal policies, and external audit requirements
Coordinate, supervise, and review comprehensive month-end, quarter-end, and year-end close processes, including journal entries, reconciliations, and variance analysis
Collaborate with cross-functional leaders to ensure timely and accurate financial closes
Ensure proper functional currency determinations and expertly resolve complex worldwide FX accounting questions
Support external audit requirements for your areas of responsibility, including the adoption of new technical accounting guidance
Work closely with cross-functional teams to align on accounting policies and operationalize new, non-standard, or material accounting matters
Manage a team of two accountants, fostering their professional growth and development
Promote a culture of continuous improvement, operational innovation, and professional development within the accounting team
Assist with special projects, in-depth research, and supplemental reporting critical for the Company’s next stage of growth
Review and oversee stock-based compensation accounting (ASC 718), including close activities and equity-related disclosures
Evaluate cloud computing arrangements (ASC 350-40), ensuring proper capitalization and expense recognition in line with the latest guidance
Develop a working knowledge of internally developed software accounting, partnering with Engineering, GTM, and FP&A to ensure accuracy and compliance
Identify, implement, and optimize software solutions to streamline close processes and reduce manual work—including Lease Accounting software, Close Management and Flux Analysis tools, and Financial Reporting systems
Demonstrated experience with lease accounting (ASC 842 / IFRS 16) principles and practical application

Skills

US GAAP

IFRS

Month-end close

Financial reporting

Internal controls

Accounting operations

Process improvement

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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