Managed Services Consultant - R&D at Veeva Systems

Osaka, Osaka, Japan

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

Candidates should possess experience with configuring and supporting content management software, customer service or consulting experience, and the ability to quickly understand client requirements and needs. They should also have experience fulfilling customer needs and managing expectations, along with excellent verbal and written communication skills and the proven ability to work remotely and independently. A Bachelor’s degree or equivalent relevant experience is required, and experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs is considered a nice to have.

Responsibilities

As a Managed Services Consultant, the role involves providing post-go-live administrative support for multiple clients, including configuration of users and groups, document types, properties, and workflows, bulk import/export of content and data, ad hoc training of users and administrators, analysis and deployment of new product features, maintenance of production and sandbox environments, creation of customer reports, and execution of customer change requests.

Skills

Veeva Vault

Content Management

User Configuration

Workflows

Lifecycles

Document Types

Security Configuration

Bulk Import/Export

Sandbox Management

Ad Hoc Reporting

Customer Training

System Administration

Veeva Systems

Quality and regulatory software solutions provider

About Veeva Systems

Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.

Pleasanton, CaliforniaHeadquarters

2007Year Founded

$6.8MTotal Funding

IPOCompany Stage

Enterprise Software, Healthcare, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement

Risks

Manual processes in medtech content management risk compliance issues and market delays.

GenAI features in Vault CRM may face data privacy and security challenges.

Rapid product expansion could lead to integration challenges and customer dissatisfaction.

Differentiation

Veeva Systems specializes in cloud-based software for the life sciences industry.

The company offers a subscription-based model ensuring continuous updates and improvements.

Veeva's Vault CRM Suite connects sales, marketing, and medical for customer-centric engagement.

Upsides

Veeva Compass Patient platform supports patient journey analysis and market sizing.

GenAI features in Vault CRM enhance field productivity with contextual task automation.

Veeva's digital HACCP solution improves safety and efficiency in compliance processes.

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