Mailroom Associate at RPS North America

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Business ServicesIndustries

Requirements

High school diploma or equivalent
2+ years of relevant experience preferred
Strong written and verbal communication skills
Excellent customer service and organizational abilities
Proficient in Microsoft Office and able to learn new systems
Ability to multitask and work independently
Understanding of shipping/receiving procedures and packing requirements
Familiarity with SC Logic equipment preferred
Experience in print production a plus
Strong time management, problem-solving, and communication skills
Ability to learn and use required computer systems
Professional appearance and adherence to company policies
Must be able to work hours assigned by management (Mondays to Fridays, 9:00AM-6:00PM)
Ability to lift and move packages up to 60 lbs. using a cart; frequently lift 40+ lbs
Ability to walk, bend, kneel, stand, or sit for extended periods
Manual dexterity to operate office equipment
Effective use of vision, hearing, and communication to interact with onsite staff

Responsibilities

Deliver 5-star customer service in all interactions
Receive, sort, log, and distribute incoming mail and packages; manage outgoing shipments
Maintain accurate shipping/receiving records and chain-of-custody documentation
Serve as point of contact for mail/package inquiries and notify employees of deliveries
Keep the Business Service Center neat, organized, and well-stocked; replenish office supplies as needed
Follow shipping/receiving procedures and ensure correct packing methods and materials
Maintain professionalism and build strong working relationships across teams
Support training of back-up staff and assist with sensitive inquiries
Proactively identify additional tasks during downtime
Provide exceptional service to both client and employees
Report to the Client Services Supervisor, Client Services Manager, or equivalent leadership

Skills

Key technologies and capabilities for this role

Microsoft OfficeCustomer ServiceShipping ProceduresReceiving ProceduresMail SortingOrganizational SkillsMultitaskingSC LogicPrint Production

Questions & Answers

Common questions about this position

What are the typical working hours for the Mailroom Associate?

The typical working hours are Mondays to Fridays, 9:00AM-6:00PM.

What skills and competencies are required for this position?

Required competencies include strong written and verbal communication skills, excellent customer service and organizational abilities, proficiency in Microsoft Office, ability to multitask and work independently, and understanding of shipping/receiving procedures.

What is the minimum education and experience required?

A high school diploma or equivalent is required, with 2+ years of relevant experience preferred.

What are the physical demands of the job?

The role requires the ability to lift and move packages up to 60 lbs. using a cart, frequently lift 40+ lbs., walk, bend, kneel, stand, or sit for extended periods, and have manual dexterity for office equipment.

Does the job involve travel?

Travel is none or negligible.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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