Manager, Royalty Accounting
Universal Music GroupSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Financial Services, TechnologyIndustries
Requirements
- Experience leading loyalty programme operations and delivering measurable value
- Strong skills in governance, stakeholder management, and communication as primary liaison
- Proficiency in using customer data for programme improvements and optimisation roadmaps
- Expertise in compliance, risk management, and regular stakeholder reporting
- Ability to work on-site in Auckland (embedded with client)
- Availability for fixed-term full-time contract up to 24 months
Responsibilities
- Own the end-to-end run of the Loyalty Programme, ensuring seamless daily operations, adherence to SLAs, and delivery against KPIs and success metrics
- Establish and lead structured governance forums (e.g., steering, WIP, risk reviews) to drive transparency, decision-making, and accountability
- Align stakeholders on programme performance, risk management, and strategic merchant/campaign roadmap, sequencing initiatives for customer engagement and commercial outcomes
- Maintain operational rhythms (issue management, backlog prioritisation, change control) to keep delivery on track and address risks
- Act as primary liaison between client and Visa for all loyalty programme matters, driving clarity on deliverables, timelines, and accountability
- Support management of strategic partners and merchants to maximise platform value
- Lead and nurture internal stakeholder relationships across Marketing, Institutional, and Technology teams for smooth execution
- Partner on data, insights, and programme optimisation (incomplete in description)
Skills
Loyalty Programme Management
VCA Implementation
Client Engagement
Strategy
Operational Optimisation
Customer Engagement
Business Profitability
Advisory Services
Data Science
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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