Low Voltage Quality Specialist at General Motors

Markham, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Ability to report to Markham Elevation Centre (MEC) and/or Oshawa Elevation Centre (OEC) three times per week (hybrid work arrangement)
Expertise in analyzing warranty data, OnStar telemetric data (DTC, SOC), dealer warranty claims, and customer surveys
Proficiency with multiple dashboards for tracking battery SOC and data analysis
Familiarity with GM workflow systems to drive work and accountability
Capability to lead indirect leadership, coordinate globally (prioritizing GMNA), and engage regional QRD engineers
Willingness to travel as needed for global assignments

Responsibilities

Analyze warranty data & OnStar telemetric data, categorize, compile, and track claims by MOB (Make Or Buy)
Lead warranty top issue reviews with stakeholders to communicate status and request updates on issue resolution
Conduct close interaction with big-data Electric Power team for OnStar data analysis
Interact with and analyze incoming data via dashboards tracking battery SOC from plant to customer
Ensure issues are partitioned correctly, captured in tracking systems, and drive temporary/permanent design changes to closure
Track trends, Pareto issues, and prioritize issue resolution
Follow up on Feld Product Reports (FPRs), provide 24-hour fast response to launch calls and service garage issues
Compile and understand in-plant data to identify and contain emerging issues before they reach the field
Participate in and contribute to Lessons Learned activities, feeding learnings into Virtual, Prototype, and Launch programs
Maintain Top 20 issues list and report to CPIT/Focus CPIT/daily calls as needed
Support read-across (common issue) sharing activities between vehicle programs
Keep Product Warranty Engineers, Continuous Product Improvement Teams, and System Management Teams updated on QRD status
Provide post-launch support for field issue identification, analyze 12V data, and report to TAC
Compare customer performance to CTF fleet performance
Balance tasks, prioritize to achieve corporate quality goals across GMNA and other regions, while minimizing costs

Skills

Key technologies and capabilities for this role

Warranty AnalysisOnStar DataTelemetric DataDTC AnalysisSOC DataData DashboardsQuality ManagementCustomer SatisfactionStakeholder CommunicationBig Data Analysis

Questions & Answers

Common questions about this position

Is this position remote or hybrid?

This role is categorized as hybrid, requiring the successful candidate to report to Markham Elevation Centre (MEC) and/or Oshawa Elevation Centre (OEC) three times per week at minimum.

What are the main responsibilities of the Low Voltage Quality Specialist?

Key responsibilities include analyzing warranty data and OnStar telemetric data, leading warranty top issue reviews, tracking trends and Pareto issues, interacting with cross-functional teams, and supporting post-launch field issue identification.

What skills or experience are needed for this role?

The role requires skills in analyzing warranty data, OnStar telemetric data, DTC and SOC data, using dashboards, trend tracking, Pareto analysis, and close interaction with engineering, manufacturing, suppliers, and cross-functional teams.

What is the employment type for this position?

This is a full-time position.

What makes a strong candidate for this Low Voltage Quality Specialist role?

A strong candidate excels at data analysis from sources like warranty claims, OnStar, and surveys, can lead issue resolution across teams, track and prioritize quality issues, and contribute to continuous improvement in vehicle programs.

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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