Loss Mitigation Liaison I at M&T Bank

Getzville, New York, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Mortgage, Financial ServicesIndustries

Requirements

A combined 4 years’ higher education and/or work experience, including a minimum of 1 year collections or customer service experience
Ability to communicate effectively and professionally over the phone
Excellent communication and customer service skills
Proficiency with word processing and spreadsheet software

Responsibilities

Act as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process
Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity
Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system
Understand investor’s waterfall and required documents for loss mitigation
Collect consumer financial information and assist borrowers in reviewing loss mitigation documents
Communicate and explain the terms of loss mitigation approvals or declines, the rationale for each, and ability to appeal or re-apply
Communicate liquidation options and explain the foreclosure process as necessary
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Promote an environment that supports belonging and reflects the M&T Bank brand
Complete other related duties as assigned
Maintain direct contact with consumers

Skills

Key technologies and capabilities for this role

collectionscustomer servicemortgage servicingloss mitigationphone communicationcompliancefinancial documentationword processingspreadsheet software

Questions & Answers

Common questions about this position

What is the pay range for the Loss Mitigation Liaison I position?

The pay range for this position is $22.61 - $37.67 Hourly (USD), with the specific compensation based on the candidate’s knowledge, skills, and experience.

Is this a remote position or does it require working in an office?

This information is not specified in the job description.

What skills and experience are required for this role?

A combined 4 years’ higher education and/or work experience is required, including a minimum of 1 year in collections or customer service. Candidates need excellent communication and customer service skills, the ability to communicate effectively over the phone, and proficiency with word processing and spreadsheet software.

What is the company culture like at M&T Bank?

The company promotes an environment that supports belonging and reflects the M&T Bank brand.

What makes a strong candidate for this Loss Mitigation Liaison position?

Strong candidates will have a Bachelor’s degree, mortgage collections experience, and knowledge of M&T systems, in addition to meeting the required education, experience, and skills.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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