Loss Mitigation Document and Closing Specialist at Valon

Jacksonville, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Mortgage Servicing, Financial ServicesIndustries

Requirements

Exceptional organization skills
Keen attention to detail
Deep understanding of various workout options like loan modifications, short sales, deeds-in-lieu, and forbearance plans

Responsibilities

Oversee the end-to-end completion process for approved loss mitigation workouts, making sure all conditions precedent are met
Review, prepare, and process all necessary legal and internal documentation for workout completion, ensuring accuracy, completeness, and strict adherence to investor, insurer, state, federal, and CFPB guidelines and internal policies
Manage all document and title processes, including the meticulous review, clearance, and quality control of borrower-executed documents to ensure proper notarization and execution
Proactively track and resolve document rejections, both before system finalization and following post-workout settlements
Communicate professionally with servicers, attorneys, title companies, real estate agents, and internal departments (e.g., servicing, legal, accounting, collections) to gather required information, resolve discrepancies, and expedite the completion process; coordinate with various teams and provide exceptional customer service to ensure a seamless and efficient loss mitigation process
Track and follow up on outstanding conditions and requirements for workout completion, including but not limited to receipt of executed documents, payments, insurance, and property inspections
Monitor trial plans diligently and handle plan cancellations as needed
Accurately update internal servicing systems and databases with the status of workout completions, ensuring data integrity

Skills

Loss Mitigation

Loan Modifications

Short Sales

Deeds-in-Lieu

Forbearance Plans

Document Quality Control

Compliance Management

Mortgage Servicing

CFPB Guidelines

Workout Packages

Valon

Customer-centric mortgage servicing platform

About Valon

Valon operates as a mortgage servicing platform focused on improving the home ownership experience for its users. It provides homeowners with a user-friendly, mobile-compatible interface that allows them to manage their mortgages efficiently and transparently. The platform offers real-time information about mortgage options, enabling users to explore their choices without any obligation. Valon distinguishes itself from competitors through its commitment to responsive customer service, ensuring quick and high-quality support for its clients. The company's goal is to transform the traditional mortgage industry by making it more accessible and efficient, ultimately empowering homeowners with better tools and information.

New York City, New YorkHeadquarters

2019Year Founded

$339.3MTotal Funding

SERIES_CCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Medical, dental, & vision insurance plans

flexible sick days

Equity

Company holidays

Generous vacation policy

Laptop, custom accessories, & ergonomic equipment

Paid parental leave

Risks

Increased competition may erode Valon's market share.

Rising interest rates could reduce mortgage refinancing activities.

Expansion into new markets may face regulatory challenges.

Differentiation

Valon offers a mobile-friendly interface for seamless mortgage management.

The company provides real-time, accurate mortgage information to homeowners.

Valon prioritizes customer experience with responsive and high-quality service.

Upsides

Valon's Series C funding supports platform development and market expansion.

Adoption of AI tools enhances Valon's customer service capabilities.

Mobile-first solutions align with Valon's interface, boosting user engagement.

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