Local Market Payroll Specialist - Australia

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not specified

Deel is the all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity for every person, team, and business. The platform integrates HRIS, payroll, compliance, benefits, performance, and equipment management. Deel supports workers in over 100 countries with AI-powered tools and its own payroll infrastructure, enabling businesses to scale smarter, faster, and more compliantly.

The company is one of the largest globally distributed companies, with a team of 5,000+ spanning over 100 countries and speaking 74 languages, fostering a dynamic culture of continuous learning and innovation. Deel is recognized as the fastest-growing SaaS company in history, transforming global talent connection and enabling a more diverse and inclusive global economy.

Responsibilities

• Day-to-day management of customers to provide excellent service.
• Timely and accurate facilitation of customer payrolls.
• Ownership and management of customer queries in a timely fashion.
• Timely and accurate facilitation of customer payroll validation.
• Support and share knowledge with colleagues to ensure the overall effectiveness of the wider team.
• Identify improvement opportunities in people, processes, and resources.
• Conduct training gap analysis based on payroll validation.
• Act as a Subject Matter Expert for payrolls.
• Ensure all processes and procedures are followed and developed.
• Comply with all security policies to maintain/enhance data security.
• Ensure customer satisfaction in line with the Company's vision and values.
• Ensure payments to employees/authorities are made accurately and on time.
• Ensure service quality and timely responses to customer questions/queries.
• Manage monthly payroll processing accurately and timely in coordination with the team and report to Team Leads/Managers.
• Produce invoice triggers for accurate client invoicing.
• Maintain accurate customer records on CRM and other payroll systems for internal reporting requirements.
• Develop processes and procedures for the business following customer and business requirements.
• Provide monthly MIS related to Payrolls, quality, issues, and challenges.
• Regularly follow compliance requirements and provide feedback on findings to Team Leads.
• Provide suggestions to Team Leads for workload allocation, knowledge sharing, performance review, and fostering a culture of continuous improvement and outstanding customer service.
• Ensure adherence to process controls.

Company Information

Deel is a leading all-in-one payroll and HR platform for global teams.

• Vision: To unlock global opportunity for every person, team, and business.
• Scale: Supports workers in 100+ countries.
• Team: 5,000+ employees across 100+ countries, speaking 74 languages.
• Recognition: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, Y Combinator top companies.
• Financials: $12 billion valuation, $800 million in Annual Recurring Revenue (ARR) in over five years.
• Impact: Paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries in 2024.
• Customer Satisfaction: 4.83 average rating from 15,000+ reviews across G2, Trustpilot, Capterra, Apple, and Google.